恭喜你 ! 從此自由鳥 !
1. 純Online - 由申請到客戶服務，一隻app喺網上搞掂晒
自由鳥 Mobile 手機 App功能:
快啲下載Birdie Mobile App同登記服務，大家一齊自由鳥啦！
Stable service. Just need to learn how it works.
Make sure you activate the service in app 24 hours ahead. Put the SIM in, set cellular data options > network > APN to internet. If there is no signal, eject SIM > shutdown > insert SIM > star again.
Customer service definitely needs an upgrade, not everyone like to use Facebook for service assistance. Just imagine you signed up a service with a robot, once you are up and running, you don’t need CS. Read FAQ helps a lot.
If you ask for help by leaving a message from the app, they may call you back later in a few days instead of a quick reply in-app or email.
I wish this is a native app that use Swift for a responsive UX design instead of a dumb web app. Sluggish loading from time-to-time, touch unfriendly layout of many forum functions.
After all, worth supporting for the simple pricing, Apple Pay payment, straight forward service activation/management and P2P data feature. Looking forward to support the eSIM, and forget about the messy SIM business.
Hello Ace Architect, thanks for you feedback and sorry for the inconvenience caused. Please sending us an email to firstname.lastname@example.org , so that we can follow up with you further?
Used for 1 month, quite good signal everywhere
I have had some questions about switching the service provider before... and I found that messaging their Facebook page to ask questions is the fastest way to get response from.
The local mobile service got quite good signals. I can even play real time MOBA game when I am traveling on an MTR.
Hello Professor TD, great thanks for your appreciation!!! 🐤
It’s been 4 months since I used it. I must say a very good service and a great initiative with in-app service. Eazy peezy to buy additional data, sending data to friends and buying Roaming data pack.
Only downside is lack of live chat/live customer care. Generally need to wait 24-48hours to get the feedback on complaints/queries
Hello Ecboy111, we're so delighted to have your appreciation !!! btw, our email reply time for now is 'within 24 hours" or you can reach us via the facebook-inbox !! lol