This app is amazing but at some points it gets annoying , i was going to get a package however sf express messaged me that there will be a delay to my package and it’ll arrive the next day at 12 pm so i wasn’t home .however later during the afternoon i got a text the same day saying that there was a delivery fail because of no response at home . so i had to reschedule my delivery time and everything thanks to the online cs who helped me reschedule everything. I love sf express however they should estimate the right time although they might be very busy i feel like they should be more professional when it comes to estimating delivery time please fix this every time they say my package will arrive the next day it’ll arrive on the day where it was delayed .

Disgraceful e company and CEO!! I wanted to send a letter and SF said I need to provide all these info: Paper size, Paper weight, paper material, where the paper is made, brand of the paper, how the letter was printed, brand of the printer 🙀also need to show the letter to them. I gave up and went to HK Post! Does this company have a CEO or management? It’s unbelievable how insanely bad and unprofessional this piece of s-company is. Useless app, useless FAKE tracking, never deliveries what it is paid for, even when the parcel is sitting in the shop for ages while teenager brainless “contractors” are hanging outside the curb playing their phones and having a cigarette break… Jesus Frigging Christ - please shut this whole thing down for good and forever. Do yourself and us all this favor

Dude, why is there a word limit to the recipient’s email address. I’m trying to ship something internationally, but I can’t because apparently my friend’s email address’ word count is too long. Fix this, please.Edit: I used a different email address this time, Dealt with the declaration forms that kept deleting the stuff I’d entered prior and finally after 2 hours of form-filling, tapped the ‘place order’ button... and then got an error message in chinese which I had to screenshot and google translate.Great thanks. I guess I’ll just waste another 2 hours to redo everything tomorrow morning.

I just needed to change the pickup/ from address and the option it gave me is “cancel”. I thought cancellation just cancels the pickup order instead it cancelled the entire waybill.The entire sf express pick up workflow is so confusing , i don’t know why this company would ever have a confusing workflow and a more confusing app and an even confusing phone service. Please rethink your workflow , redesign your app’s user interface , then it will be so much easier.