Apple 支‪援‬ 4+

Name: Apple 支援
Rating: 3.3 (604 reviews)
Author: Apple

我們隨時提供協‪助‬

Apple

- 3.3 • 604 個評分

- 免費

描述

需要協助嗎？在同一處為您喜愛的 Apple 產品取得所需支援。「Apple 支援」以個人化的方式為您的所有 Apple 產品和服務提供解決方案。瞭解如何管理您的訂閱項目、重置 Apple ID 等等。與真人交談以針對問題進行故障診斷，或取得引導式的逐步解決方案，自己動手解決問題。此外，如果您決定造訪 Genius Bar 或 Apple 授權維修中心，「Apple 支援」能協助您找到附近的門市、進行預約，並在「錢包」中加入票卡以便於登記。

附註：「Apple 支援」App、AppleCare+ 服務專案和/或該 App 和/或 AppleCare+ 服務專案的某些功能或服務僅於特定國家或地區提供。

你不須購買 AppleCare+ 服務專案，也可使用「Apple 支援」App。如果你購買 AppleCare+ 服務專案，系統會在你確認購買時，向你的 Apple ID 帳號收取費用。若為月付或年付方案（如果你的國家或地區提供這類方案），系統會在當期的帳單結算期結束前 24 小時內，自動向你的帳號收取費用。在購買後，你可以前往裝置上的帳號設定來管理月付或年付方案。規則、限制、條款與約定適用於所有 AppleCare+ 服務專案。若要依地區查看所銷售的「AppleCare+ 服務專案條款與約定」（若有），請前往 apple.com/legal/sales-support/applecare/applecareplus/。所有 AppleCare+ 服務專案均可根據「AppleCare+ 服務專案條款與約定」隨時取消。請前往 apple.com/legal/privacy/，參閱「Apple 隱私權政策」。

2024年10月2日

版本 5.6

• 效能增強與錯誤修正

3.3 滿分 5 粒星

604 個評分

Silly system

My mom’s new IPhone is having trouble. It keeps shutting down. She can only get help by making an appointment through this App. BUT HER PHONE IS NOT WORKING. So I have to make the appointment and go with her after I get out of work one evening because only the person making the Appointment can show up. Terrible system. Did someone think this through? Also, had to reschedule because of my two year old. Couldn’t do it on the App.

Cannot solve my problems and so frustrating

My phone was brought from online store, I though it’s more convenience but the result is when ur phone having any problems, u have no ways to solve it . Retail store all unwilling to help .

My new phone is keeping overheating, i thought to refund or replace a new phone but retail store refers me to online support ! However I wait for too long for get the online store reply and turns out my request is suddenly got rejected! Cannot replace a new phone .

This is ridiculous that I purchased a problem phone and cannot refund or replace. It also due to their miscommunications delays my request and overtime for the processing period that rejected my case.

Apple denied access for no reason

That was my problem for 3 humours could not get into my phone, although support did give me some advice that may help, Apple doesn’t know why it happened, it came back on after the alarm went off. I hope it doesn’t happen again