Agoda：預訂優惠飯店和機‪票‬ 4+

Misery prices

Everytime received big sales alerts fr agoda, I don’t believe it!!!!

Definitely true! This time I really need to book a hotel, I switch fr different channels for comparing prices for the same hotel, ranging fr my prestige credit card offer (declaring 15% off), combined hotels providers (12% off) to agoda app (some discounts) directly, the final prices are more the less the same!

What’s the point popping up sales alert?! Annoying in fact!

The worst and irresponsible OTA I have ever met

I had a very bad experience for hotel with Agoda. The hotel is really dirty and the attitude of the host is very bad and he even gave me the wrong room which is super downgraded from my booked room. This is really annoying and I have handled this issue for over half of my trip and wasted me lots of time without any solution from Agoda nor the motel. This is not acceptable that either the hotel or Agoda are taking any responsibility. Both of them have charged me a price especially Agoda is charged me the difference of the hotel room, but no service or solution are from Agoda. I really don't know why I need to book via Agoda then as they didn't secured my booking and just having alignment with the hotel. I personally do not recommend to book this hotel or even using the Agoda as they are not helping at all for any issue when it is happening.

開發者回應 ，

We are very sorry for the unpleasant experience. Agoda strives to provide every guest the best customer service experience. Please email the complaint to appsupport@agoda.com along with your Agoda booking ID, guest name, email address, phone number and include the case number (#643664) in the subject. We will investigate and get back to you with an outcome. Your patience is appreciated. ^AA

Poorly designed User experience

App has poorly designed navigation. Basics like going back to search results is not possible which is ridiculous as it is one of the most basic things that makes the app barely usable.

Displayed prices are complicated and at times verge on the edge of scams. Prices are claimed to be super low but when making actual booking it changes and never gives the price it claimed to offer.

While making a booking it displayed cash back offer but once booking was done, cash back was no longer applicable. When checked with CS, CS said booking does not have cash back offer. Though every room listed for the property for same dates had cash back offer. Conveniently, they misguided on cash back offer.