BetterMe: Health Coaching 12+

This is a very disappointed and dissatisfied experience by downloading and making payment to Betterme App which made me believe this app is engaging in deceptive practices to lure users into repeatedly subscribing to different packages. Moreover, when I attempt to cancel their subscriptions, they are not able to fully cancel all of them, and often end up still being charged for other packages that I do not notice and no longer wish to use.
The process of cancelling subscriptions is overly complicated and time-consuming, leading me to believe that your app is a genuine scam. It is unacceptable that your app is taking advantage of unsuspecting users and exploiting them for financial gain.

I strongly urge everyone NOT TO DOWNLOAD this app to avoid misled into subscribing to packages you do not want or need.

Hello! You answered the quiz questions on one of our websites. It led you to a page where you can choose any subscription package offered. The details about recurring payment, privacy policy, terms and conditions of usage as well as a refund policy are clearly displayed before the initial payment. If the user does not want to continue using the app, they are obliged to cancel the subscription before the renewal. There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. If you still have any doubts about our policy, please, go through the quiz once again to see the information about our service. If there is anything else that we can do, please, reach our team directly at gethelp@betterme.world, and we will get back to you shortly with more detailed information. Kind regards, team BetterMe

I am so upset about that happened to me. And I have seen alot of people comment that they've been deceived like me.

I subscribed for a month. Then I have unsubscribed form the app and also my Apple ID, they are not able to fully cancel witch is not user friendly at all. And till yesterday still charge me money. Since July 2023 till now, 7 months! Except first month and then they have charged me 6 months extra. Especially I just bought one plan and they have charged me more than one plan, which is my plan coast me usd$30.6 a month, after that usd$61.4 and $36.6 have been charged on August 2023. There have two billy on the next month? How come ? If $36.6 is for the plan then what are usd$61.4 for? This is unbelievable! And very expensive!

I'm not just talking about August 2023, I am talking about the following months they doing the same tricks to scam my money.

Seriously, if I didn't check my credit card bill I will never know it keep charging me money automatically. It's scam, I hope more people will be notice that.

I just want my money back! The extra payment of you have been chared.

Hello! Thank you for the review. There are two ways of acquiring a subscription: through the AppStore and purchasing the plan through the website. In the case of the second option, there is no way to cancel the subscription through the AppStore subscriptions since it was not purchased there. If the user has purchased the app on the official website, we offer our users the option to manage their subscriptions on the website. Should you like us to assist you with it, please message us at gethelp@betterme.world, and we will be happy to assist. Kind Regards, Team BetterMe

there are two kind of subscriptions - monthly and half year, but under what criteria better me charged me 6 months AUTOMATICALLY on the day 6th free trial???? term and conditions with numbers of page and the auto debit just as small as an ‘ant’, and it is not eye attention, no un-install button or delete account in the apps.
never have this bad experience while using other fitness apps, are the apps developers laughing now ?
i start a 7 days free trial on Sun but i received notifications on the sixth day Better Me debit a 6 months subscription Hk$328 from my bank account, i feel unhappy it did not notice us before the bank transfer and not eye catching on the auto debit conditions.

Hello,
Thank you for contacting us. We are sorry for the inconveniences.
Please note that as a rule, AppStore renews BetterMe subscriptions at least 24 hrs before the subscription end date. We do not influence this process.
- To cancel your subscription properly, please follow this link https://support.apple.com/en-us/HT202039 and find all the information on managing the subscriptions billed through Apple.
- If you would like to request a refund through Apple, please find more info via the following link: https://www.imore.com/how-to-get-refund-itunes-app-store.
- You can use reportaproblem.apple.com to view your purchases, receipts, and contact Apple Support about any problems with your past purchases. Enter the Apple ID and password you used to buy the item, then choose Sign In.
We hope that this information is useful, and that your issue is resolved soon.
Best regards,
Team BetterMe