BoldDesk 4+

Name: BoldDesk
Author: Syncfusion Inc.

Syncfusion Inc.

- 免費

描述

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.

The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.

Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.

Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.

This intuitive ticketing system features an improved user experience to provide seamless customer service.

We are constantly striving to enhance your experience with the BoldDesk mobile app.

2024年9月20日

版本 1.0.19

A New Look and Improved Features!
We’ve redesigned the Contact and Approval modules to offer a more intuitive and visually appealing user experience. Enjoy smoother navigation and a modern look that makes managing contacts and approvals easier than ever.

Move tickets from one brand to another
You can now change the brand of a ticket directly from the mobile app. This feature, previously available only on the web, is now at your fingertips,

Agent Signatures Support
The Agent Signature feature is now integrated into the mobile app. When an agent opens the reply editor for a ticket, their signature is automatically inserted.

Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.