Don’t know where to provide feedback so here I am. I think FPS UX needs a bit of work.1) it doesnt have QR scanning capability (more of function than UX this one). I saw my friend’s SC app has. Wanted to pay tax via FPS but cant because I cant scan QR.2) when access FPS function it leads directly to address book. Everytime I want to send to someone I dont have on contact I was always confused. (For other people that have the same problem, just type phone number or email address in search bar, then click done)3) why do I need to put in decimals? Just default it to no decimal and if some transaction really need it then people will just put in “.” themselves4) why do I have to select purpose of transfer? It’s a bit annoying I have to pick every time and honestly because Im too lazy I just pick the same thing (personal expense, which is the first one and honestly everything is my ‘personal’ payment).

I already have a Citibank credit card, downloaded the app, and logged in. Then, I wanted to apply for a Citi Plus account. According to the instructions on Citibank's website, I needed to apply through the mobile app. However, once logged in, there was no button to apply for it.Next, I used the in-app chatbot and typed in my question, but the response could not identify it. Finally, I used their messaging service. A staff member answered my question and told me to visit a branch for assistance. The official website also mentions the same way. When I got there, the branch staff told me to delete the app and download it again! There is the only way to apply the Citi Plus bank account.I can’t believe the website and customer service sent me all the way to a branch just to be told to delete and reinstall the app. Why isn't there a button for existing credit card customers to apply for a banking account directly? And why don't the guidelines mention that simply deleting and re-downloading the app will fix the issue? It's a complete waste of customers' time.

This app is superficially pretty but still badly designed as soon as you try to actually use it. I suspect user testing was very basic and it’s very product rather than needs orientated. The Payments screen is a mashup of inconsistently described Citi money movement features. So many other confusing examples… try managing payees: FPS is separate from other payment features, but why? Try Move Money to Citi from the Payments screen for the first time and it’s fine but try it from the Settings menu and exactly the same prompt to add a new account has no action button. Try Managing Scheduled Payments and you’ll rapidly hit bugs and error messages. This app is slowly improving but as a customer it is painful. Fortunately for Citi the benchmark is low, the new virtual banks are still catching up on functionality and switching autopays etc to other banks is too annoying.

1. The app is poorly designed, always log me out /screen frozen & not responsive after login, was unable to click any button. This is really unsecured app, How can I trust this bank ? I immediately transfer all my money to other banks. 2. Messaging service was terrible. You have to wait for a few days to get a reply. Worstmore, they don’t answer what you are enquiring for, they provide you robotic answers (they copy and paste the answers from the Q&A page) while the CS hotline was super busy and never been able to call in. Sometimes my messages disappeared , not sure if it’s a system bugs or the staff deleted it so they can skip my enquires. When I requested to terminate my account, someone immediately pop out, she asks me why but all my replies disappeared even I tried to reply on different dates. Finally I gave up. 3. The idea for global wallet is good. But disappointment is greater than appreciations.