Coffee Meets Bagel 線上交友軟‪體‬ 17+

With CMB, ignore all the bias against online dating

To be honest, I was quite skeptical about online dating and related apps due to bad experiences and the general quality of ppl I met
but a friend of mine mentioned CMB to me so I decided to give it one last shot. I have to say I was quite impressed with the whole concept and quality of ppl I met through CMB! First of all, the app name and design attracted me as it's cute and trendy without being a cliche or over-dressed as a DATING app. Secondly, the quality of ppl I meet has been excellent as they generally seem genuinely interested in talking to you as a person instead of a challenge or a conquest to conquer. Add in the fact that you're only intro'd to one person per day, it makes it more time-efficient and more focused on quality than quantity. So thank you for this fun and cute app!

Ask for ID copy?! and ban account without reasons

First of all, the platform is full of ONS-seekers, fake accounts, scammers, and handful of psychopaths. I have some friends having successful cases but you have to expect spending 80% time screening the above groups away. Therefore I didn’t use the app for a long time, until recently I realised that my account is suspended. The CMB team claimed that the system found my account is suspicious, and needed to go through verification for safety purpose. Okay…then the external service provider requested for photocopy of my National ID/ passport (highly confidential info which I have never provided to CMB before!!!) for a verification. Anyone who has a sense of personal data security would reject such nonsense request. I emailed the team and (1) requested for the reasons of flagging my account, and (2) suggested alternatives for verifications besides using my IDs. End up they said they cannot share any reasons, I failed the verifications, and now the team decided to ban my account forever (cannot even create new accounts). Zero clue on why all these can happen. Totally I lost 5000+ “coffee beans” (credits in-app) because of this. I find this business unethical and irresponsible. Good luck everyone.

😱The C&B requires me to provide a passport copy 😱

On the second day when I installed the app, the app suddenly unable to log in and the app emailed to me stating that they are checking potential spams and it was a random that I was selected.

Ok… So, they asked me to email a pic to them holding up 3 fingers, which was fine and I did so. Then later, the app required me to send them my phone no. (I was thinking, that was ok too). Then, the next day, another email from the app asked me to provide a copy of government issued passport for ID proof, then I am scared. I am wondering by what means can the app ensure my personal information can be protected?

I indeed have joined a 3-month subscription plan already, and I guess if I asked for a refund ( in case that may happen though I doubt), additional personal data will be required. Thus, to allow myself to have a peaceful mind, it is ok to just leave the amount which was spent and quit the C&B app. I have never thought that there can be such a bad experience in using dating app. Indeed there are tonnes of friendly and welcoming apps around.

開發者回應 ，

While safety is a top priority for CMB, we encourage you to reach out to us again at contact@coffeemeetsbagel.com with any additional questions or updates on your account status.