I ordered my dinner tonight to take to my sons ball game. The app showed the rider had arrived and trying to contact me. My phone never rang. I had been manning the deliver time since I placed the order. I went down to the lobby and no one was there. I then received a message that the driver left it with the door guard. The door guard said no such person ever arrived. I contacted the restaurant and they couldn’t give me the rider’s number, only saying they can call and ask and have him phone me. I received a call back from the restaurant saying that the driver waited 10 mins and left the food in the lobby. I asked the door guard and she said she had been there the entire time and NO ONE came! So no idea where my food ended up and I had no time to reorder since I was out the door so as to not be late to my son’s game. And of course, with no dinner! I was refunded my money and given a coupon for $50 but really doesn’t compensate for the hassle and frustration!

I have been using this app for long time and have used in different countries. Everything was fine until tonight I am so angry. I ordered my dinner around 7, it shows the food will arrived around 8. Since this app had never disappointed me, so I didn’t really checking the order status. Around 8:25, CS called me saying that the driver had delivered my food to the wrong address. They asked if I would like to have refund or wait for a re-order which CS claimed that it will only take 30-45 mins. As I am expecting a dinner from them, so I said I have no choice but wait again. However, after an hour, the food still not came, and I called the CS and waited for 15 mins, that’s the time they admitted that they don’t have enough driver to deliver the food. Come on! My order was not a newly input order, this is a re-order, you should have an arrangement on that, don’t you? Moreover, this was a mistake made by your company, so why should I be suffered from this long wait. I should have finished my dinner if they have delivered the food correctly the first time. I am super disappointed and angry. Next time, if I have to order food again, I will be seriously consider using other delivery app.

I’ve been with Deliveroo for many years and made more than 300 orders. they have now gone down the drain. Today I ordered as usual and without any warning the app said the driver was not able to contact us (a lie) and that they waited for 10mins and so they “disposed” of the food. We were charged for the food but they did not deliver the food at all. They made up all these excuses saying the driver tried to contact us which was 100% not true. We had zero texts, zero calls and no one rang any doorbell. When I reached out to Deliveroo they said the driver did text and they did wait. However they did not leave the food at the door or anywhere. Instead they disposed of the food themselves. Clearly we know what that means. Even though there are many places to leave the food they did not. I do not believe the driver tried to contact us because there was zero contact on our phones and we were watching our phones. It just suddenly updated that the food was not delivered. They have lost a loyal customer and clearly it is a terrible platform if they refuse to refund food the driver decided NOT TO DELIVER!!! Deleting the app and I know Deliveroo will lose a lot of customers by this poor service. How dare they take money from people without delivering!!

same thing happened to me, like the other reviews. I ordered my food for my birthday, I expect a very happy night with my food coming really fast because it’s not my first time using their service. but then the app indicated that the food arrived, nothing showed up to my door. so I tried to contact the rider, end up found that the app did not save my new address, but still send food to my old address. fortunately I have relatives living there who can go there and talk to the rider. The rider was rude to my relative, throwing temper asking why we did not answer to his call, and why we did not confirm the address. we can’t believe that it’s not a problem, obviously a bug in their app causing this problem but we got questioned by the rider! so we talk to the customer service, what they told us is they can’t help because from their system they only show our old address, but no input of our new address. this is impossible! we moved here for like over a month, we have no problem with foodpanda, only you??? I have told them how upset we are, all they replied is I’m so sorry I cannot help…so from now on never mind I will not use deliveroo anymore! and I do not recommend this app to anyone!