Deliveroo: Food Delivery App 12+

I placed order around 630pm and the order never came. I called CS at 730pm and they said there is a rider waiting at the restaurant for my order, so I waited for another half an hour. I was so frustrated because my order was still missing and I called the restaurant directly at 8pm. However, they responded that the order was picked up by a rider at 7pm.

I called CS for clarification afterwards and they said they have no idea what was going on. They cancelled my order and refunded to me. My family was waiting 2 hrs for nothing and we had to cook instant noodles for dinner. They company didn’t provide any help at all and kept saying they were sorry about our poor experience. I will never use this app for ordering food again.

I have been using this app for long time and have used in different countries. Everything was fine until tonight I am so angry. I ordered my dinner around 7, it shows the food will arrived around 8. Since this app had never disappointed me, so I didn’t really checking the order status. Around 8:25, CS called me saying that the driver had delivered my food to the wrong address. They asked if I would like to have refund or wait for a re-order which CS claimed that it will only take 30-45 mins. As I am expecting a dinner from them, so I said I have no choice but wait again. However, after an hour, the food still not came, and I called the CS and waited for 15 mins, that’s the time they admitted that they don’t have enough driver to deliver the food. Come on! My order was not a newly input order, this is a re-order, you should have an arrangement on that, don’t you? Moreover, this was a mistake made by your company, so why should I be suffered from this long wait. I should have finished my dinner if they have delivered the food correctly the first time. I am super disappointed and angry. Next time, if I have to order food again, I will be seriously consider using other delivery app.

same thing happened to me, like the other reviews. I ordered my food for my birthday, I expect a very happy night with my food coming really fast because it’s not my first time using their service. but then the app indicated that the food arrived, nothing showed up to my door. so I tried to contact the rider, end up found that the app did not save my new address, but still send food to my old address. fortunately I have relatives living there who can go there and talk to the rider. The rider was rude to my relative, throwing temper asking why we did not answer to his call, and why we did not confirm the address. we can’t believe that it’s not a problem, obviously a bug in their app causing this problem but we got questioned by the rider! so we talk to the customer service, what they told us is they can’t help because from their system they only show our old address, but no input of our new address. this is impossible! we moved here for like over a month, we have no problem with foodpanda, only you??? I have told them how upset we are, all they replied is I’m so sorry I cannot help…
so from now on never mind I will not use deliveroo anymore! and I do not recommend this app to anyone!