螢幕截圖

描述

無論是心血來潮想吃碗酸辣粉、食過翻尋味的韓式炸雞,還是特色珍珠奶茶,都有戶戶送 Deliveroo 從城中頂級餐廳店舖為你火速送遞極品滋味。

各式美食盡在戶戶送 Deliveroo 上找到。由譚仔雲南米線、板長壽司及 PizzaExpress等全城喜愛的連鎖食肆以至人氣小店,我們都準備好為你迅速送上美食,隨時開餐。

預訂外賣時想看看有甚麼餐飲優惠?可查看我們的「優惠」標籤,善用切合你需要的餐飲優惠及折扣訂購優質美食,幫你慳到盡。

網上訂餐輕而易舉,你可在你的所在區域透過以下方式搜索:
• 按你的心水美食、菜式或餐廳品牌
• 按飲食要求、最快送餐時間、評分最高等選項進行篩選
• 想盡快取得食品還是想預訂稍後送餐
• 善用我們的「自取」選項,省卻需在店內排隊等候的時間
• 在「優惠」部分一覽至筍優惠

使用我們的訂單追蹤功能,讓你可以明確知道訂單進度:
• 實時追蹤食品準備階段
• 當送餐專員抵達你的附近時就會收到提示
• 若是與其他人一起提交的大額訂單,可分享訂單追蹤功能共同查看

無論是現在想吃還是稍後享用、一家大小享用的大餐還是獎勵自己的甜點小吃,都可馬上下載戶戶送 Deliveroo,轉眼間就可為你送上。

最新功能

版本 3.87.0

修正了漏洞及提升了效能。

評分與評論

4.5 滿分 5 粒星
16.7万 個評分

16.7万 個評分

Frances Chan

No food arrived and re-deliver never came

I have been using this app for long time and have used in different countries. Everything was fine until tonight I am so angry. I ordered my dinner around 7, it shows the food will arrived around 8. Since this app had never disappointed me, so I didn’t really checking the order status. Around 8:25, CS called me saying that the driver had delivered my food to the wrong address. They asked if I would like to have refund or wait for a re-order which CS claimed that it will only take 30-45 mins. As I am expecting a dinner from them, so I said I have no choice but wait again. However, after an hour, the food still not came, and I called the CS and waited for 15 mins, that’s the time they admitted that they don’t have enough driver to deliver the food. Come on! My order was not a newly input order, this is a re-order, you should have an arrangement on that, don’t you? Moreover, this was a mistake made by your company, so why should I be suffered from this long wait. I should have finished my dinner if they have delivered the food correctly the first time. I am super disappointed and angry. Next time, if I have to order food again, I will be seriously consider using other delivery app.

artchhk

Don’t use it in Hong Kong unless you like to starve.

Ordered through app, restaurant called in 1 min that the food was sold out. Common occurrence.

How do you cancel your order? YOU CAN’T. There’s no button, the chat has 40 people in the queue (no it’s not even during lunch hour actually) and you won’t hear from them for another 60 minutes. Meanwhile Deliveroo assigns you a driver and tells you your food will be on the way even though the restaurant told you there is no food. Do you try your luck and wait? Do you buy something else and risk getting two orders at the same time? Depends on whether your fung shui is in order. Meanwhile Deliveroo still shows you at #40+ in the queue...until they drop you off completely.

Please do yourself a favour and try a better alternative.

Saiko1x

Very poor service

I had to cancel my order twice within one week due to their inability to deliver my order.

First time: When I checked the app to see why my order is late, I surprisingly found it delivered while I didn’t get anything. I contacted their CS and they advised the driver accidentally hit the delivered button but his next to my building and will deliver within 5 minutes. After 15 minutes the order didn’t arrive. 30 minutes later and many follow up messages with their CS to find the driver just left my food at the building security as he lost my address details when he hit the wong button and their solution was to just go down to pick it up. Since I had a sleeping child in the apartment I refused. Eventually just cancelled with no compensation.

Second time: made the order and was quoted 30-40 mins. After 50 minutes, still no driver assigned to my order and the restaurant advised my food was prepared and waiting for pick up for 40 minutes already. Again called their useless and arrogant CS and they asked me to wait another 15 minutes which I did. Still, no driver to pickup my order. Eventually I asked to cancel. Very disappointed and never gonna use them again.

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