-滴滴跨境專車(粵港車)： 作為滴滴內地專車資訊平台業務的延伸，滴滴「跨境專車」一鍵直跨，提供點對點服務， 迎合大灣區交通需求。
Payment not working but CS helpful
I tried payment by tying the app to a credit card for payment. It used to work, but lately it doesn’t work most of the time so I have to pay by cash. And afterwards the app keeps asking me to pay. I tried contacting CS on app but it always shows error!
So I emailed their CS based in the US. It always takes half day to get a reply due to the time difference. They have been helpful and finally got a CS from Beijing to call me. Issue resolved.
I must say that if they have a CS team in HK it would be more convenient for us.
A bit like a football match this is a game of two halves. As apps go the functionality is great. However as a Hong Kong resident I can’t understand why English functionality is not available despite having English options in Shanghai and other major cities in China. Sort this out as Didi can easily overwhelm the nonsense local taxi app and frankly I don’t understand why you’d deprecate functionality in a part of China where there is a high concentration of foreigners. Ride sharing under Express probably needs better explanation. Lastly, changing credit cards seemed problematic for me and I had to delete the app and reinstall with a fresh set of card details provided second time round. Bit odd. Good, but could be great for all...
Two rides on day 1 and both perfect
I had been hesitant to download the app and start using the service as I figured that it would be all in Chinese, and although speaking and reading some, I was hesitant of what kind of trouble I would place myself into... After downloading and getting a simple intro I tried the app in the morning and again in the afternoon with two excellent experiences. Everything is in English and my English preset instructions are sent to driver in Chinese.
I am a fan and will start using this extensively from now onwards 😃👍🏻 Warmly recommend DiDi 🙏