Eatr: AI膳食規劃·飲食管理 健康食譜&卡路里管‪理‬ 13+

Filled in a long questionnaire asking for body weight, diet goal, preferred cuisine, food that i dislike, etc. Sounded promising. BUT, after payment the app doesn’t recommend dishes that fit your goal, fyi they suggested sambal (just a sauce) for dinner, and only pickles for lunch. The total calories intake according to the suggested meal is only 34 calories for lunch + dinner, not realistic at all. The ‘generate-recipe-according-to-what-you-have’ function doesn’t work as well. I tried typing simple ingredient like fish or salmon, and the app returned with ‘results not found’. Basically it is just a scam and i want to be refunded 5 minutes after i paid!!!

Dear ComplainEatr,

Thank you for sharing your detailed experience, and we’re very sorry for the disappointment and frustration this has caused. We completely understand how upsetting it must feel to spend time filling in your preferences and health details, only to receive meal suggestions that are unrealistic, unbalanced, or don’t work at all. Suggestions like “pickles for lunch” or “sambal as dinner” are unacceptable, and we sincerely apologize.

Our development team is already working hard on fixing these issues:

Improving the meal planning algorithm so calorie counts are accurate and meal suggestions are realistic and balanced

Correcting recipe generation so it always provides complete dishes instead of just single ingredients or sauces

Expanding the ingredient search function to ensure that common foods like fish or salmon always return results

Regarding your payment: since the subscription was made through the App Store, all charges and refunds are managed directly by Apple. Developers like us unfortunately cannot process refunds ourselves. To request a refund, please:

Visit reportaproblem.apple.com

Sign in with your Apple ID

Locate your Eatr purchase

Select Request a refund and explain that the app did not function as expected

Apple typically reviews refund requests within a few business days and will notify you of the outcome directly.

We sincerely apologize for the poor experience and for not meeting your expectations. Your feedback is extremely valuable, and it will help us improve Eatr to better serve users in the future.

Warm regards,
The Eatr Support Team

If I could give zero stars, I would. The app promised a three‑month free trial with billing starting in December, yet I was charged during the trial—and my refund request was rejected. The features don’t match the advertisements, which feels like basic dishonesty. Don’t fall into their trap. I’ve deleted the app and my account.

Dear Awhllllll,

Thank you for your message, and we’re truly sorry for the disappointment and frustration this has caused. We completely understand how upsetting it is to expect a three-month free trial, only to be charged immediately and then have your refund request denied.

Since all subscriptions on iPhone are billed through the App Store, the timing of charges and refund decisions are fully managed by Apple. We as developers do not have access to your billing details and cannot issue refunds ourselves. If Apple rejected your request, the only way to appeal is to reply directly to their decision email or contact Apple Support by chat or phone to request a manual review.

We also sincerely apologize for the gap you felt between the advertised features and the in-app experience. Your feedback is very important, and we’ll use it to ensure clearer communication about trials and to improve feature reliability.

We regret that you’ve already chosen to delete your account, but we still want to thank you for trying Eatr and for sharing your concerns — they will directly help us improve.

Best regards,
The Eatr Support Team

After the recent update (16/Sep/2025), all data saved in the app is gone, cant search for any recipes, all the favourites gone, all my previous records gone

Dear Haro-Moto,

Thank you for reaching out, and we’re truly sorry for the frustration this update has caused. Losing your saved data, favorites, and records is definitely not the experience we want for you.

Since you’re using Eatr on iPhone, please try the following steps:

Make sure you are logged in with the same Apple ID you originally used — all data is tied to your account.

Restart the app and check if your recipes and favorites reappear.

If the issue continues, delete and reinstall the app to refresh the sync with your Apple account.

If after these steps your data is still missing, please reply with the Apple ID you used for login (just the address, not your password), so we can escalate your case to our technical team for investigation.

We sincerely apologize for the inconvenience and want to assure you that our developers are already working hard to fix this issue in an upcoming update.

Best regards,
The Eatr Support Team