EZVIZ 4+

After I updated iOS 13, I’m not able to register new device as the app is not able to identify what WiFi I’m connected to, the WiFi name is blanked and it keeps telling me the cam is not connected to the network

Bought the cam less than 1 year

1. With “Auto detect motion” is on, it would turn to back every few minutes, which creates a lot of chance that any unintended motion / activities cannot be captured because of this; reported to CS but no help

2. Few months ago, The cam used to stuck at one position, (usually the back of cam, which is only the wall ☹️) when “Auto detect motion” is on;
(I) on first 2 weeks, can use App to manually adjust the cam tilt / angle
(II) later weeks, the cam is stuck and App is useless except pressing the “Restart” device button

3. Recent few weeks, the cam went offline frequently, need manually unplug the cam.
(Confirmed the Wi-Fi network is healthy and online as other smart home devices are running in place without interruptions)

4. Tried to “Reset” the cam, but problems persists, both camera stuck / not responding to App with motion detect on after “random” durations; Cameta offline frequently and not able to be discovered issues etc.

After the latest App update, my cameras are mostly shown offline. Even if by chance one of them shows up online and we tap it to view the video it says Network Unstable.

We use the Google Wifi and ensure good connection to the EZVIZ Camera. We also tried alternatively setting each of these cameras as a Priority Device on the Google Wifi Network but does not help.

All was working fine before the latest update as we have not made any change on our side.