Fubon GO 4+

Not Work for IPhone 15 Pro

Same as other 13 pro is fine, but other is not work

開發者回應 ，

Thank you for your valuable opinion. We referred your opinion to the related department to handle. Besides, you can capture the screen of the problem to cs.inquiry.fbhk@fubon.com for us to follow up. For any inquiries, please contact our Integrated Customer Service Hotline at 2566 8181 for further assistance.

ID Card Scanning not working on iPhone 14 pro max

It won’t focus when using iPhone 14 pro max but it works on my iPhone 13 Pro. Uncertain if it’s app not stable or if it’s compatibility issues with the iPhone models.

As long as it works the app is ok.

Cannot scan id

Branch staff asked me to download app to open acct because no staff available. But the app is stupid and can never capture my id photo. Stupid customer service experience and app. Same problem occurred years ago and response has not changed. They don’t even want to improve. Stupid

開發者回應 ，

Thank you for your valuable opinion. A range of factors may affect the accuracy of identity verification, including the environment in which your HKID card and / or selfies are taken (e.g. glare), scratches and / or damages on HKID card, etc. While capturing HKID card and taking selfies, please follow the instructions on the app and ensure you are in a well-lighted environment. In addition, please ensure the HKID card is placed on a flat and white surface and avoid any part of the HKID card and information are being blocked by light reflection and / or shadow. For any inquiries, please contact our Integrated Customer Service Hotline at 2566 8181 for further assistance.