GetYourGuide：當地玩樂體驗 與 景點門‪票‬ 4+

Highly Recommended

The Toledo and Segovia tour with Alcazar entry is a very compact and efficient tour if you only have 2 days in Madrid.
Alfredo, our tour guide was very knowledgeable and funny.
Two big tourist buses were completely full making the tour a very large group. Maybe at least 1 tour guide per bus?
Anyway, we really enjoyed the experience and we’ll use this app for another city and will recommend to our friends and colleagues.

Misleading information and irresponsible staff

I am writing to express my frustration towards your company service.
I originally found a shuttle service to Tongariro Alpine Crossing departing from Taupo on your website.
Immediately after the confirmation of the booking, I noticed that the pickup point is not actually located in Taupo, which is more than 70 km far away from the city centre. I have sent an email enquiring the pickup point and requested for cancellation.
However, I did not receive any response from your company for several hours. I finally attempted to contact your staff Soleil via WhatsApp. His attitude was so bad and irresponsible. He told me that it is the problem of the service provider and your company will not be responsible to reply such email. Actually the advertisement on your website is so confusing, which the heading said the tour departs from Taupo, and deviates from the truth. I felt I was cheated and wondered how poor the quality your company service is.
I am not satisfied with your service and will never purchased any service through your company. But I do hope you will improve your service in the future so that no one will suffer from this cheating again.

開發者回應 ，

Hi Polly, thanks for your review. We’re sorry your experience didn't turn out as you expected. Please send us your booking details at social.support@getyourguide.com, from the email you used to book the activity and we’ll get back to you as soon as possible. Thanks!

Horrible Experience Ever

The customer service was horrible when we are not able to find the meeting point. They just kept saying “google it”. Not helpful at all. That was before the meeting time, then after the meeting time they just kept repeating you supposed to be at the meeting point on time. Never tried to help us out never tried to notice the guide. We bought the guide tour including tickets. The customer service said they were not able to pass the tickets to us then we just missed a important part of our tour which definitely needs to be booked in advance and we didn’t have enough time for another booking. No refund no solution no apology. I just called 1 hour to hear the customer “service” blaming me. Stay away from this. I will tell everyone I know my experience with GYG.

開發者回應 ，

Hello, thank you for your feedback. We regret that the assistance provided by our customer service was not satisfactory. Please contact us at social.support@getyourguide.com from the email address linked to your booking. Kindly also include in the message the name you used to write this review, and we'll get back to you as soon as possible. Thank you.