GetYourGuide：當地玩樂體驗 與 景點門‪票‬ 4+

Highly Recommended

The Toledo and Segovia tour with Alcazar entry is a very compact and efficient tour if you only have 2 days in Madrid.
Alfredo, our tour guide was very knowledgeable and funny.
Two big tourist buses were completely full making the tour a very large group. Maybe at least 1 tour guide per bus?
Anyway, we really enjoyed the experience and we’ll use this app for another city and will recommend to our friends and colleagues.

Horrible experience

For the Hallstatt skywalk one day tour on 5 apr 2023, it is really a bad experience. The female tour guide is very unprofessional. Her English is really bad,not fluent at all. She didn’t familiar with the Vienna attractions. She even can’t tell the directions (led or right side) of buildings. She didn’t give clear instructions and informations. Please brief the whole plan of the tour. The tour seems very unplanned and not well-organised. Please tell the whole schedule and time duration on the beginning of the trip. She didn’t give any warm reminder for fee toilets or the travel durations. I think she would get more trainings. And her voice is so loud that makes me feeling not well. Moreover, she appeared very late in the morning. Many people was waiting her to start. If there is a option for zero star,I have no doubt to give zero star.

開發者回應 ，

Thanks again for your review. We've processed a partial refund of your booking. We know this doesn't change the experience you had but we hope to welcome you again to our activities. Feel free to reach out for any questions at social.support@getyourguide.com.

Fake information

I purchased two tickets to the Belvedere museum in Vienna and while the front page showed free refund within 24hours of purchase but this option was suddenly changed when I wanted to go into my booking to cancel it.

The reason for the cancelling of my booking was because the activity requires you to have a printed voucher. I was staying in an airbnb and it was a Sunday (nobody is working in Australia) so it was impossible to do so. For an app that is designed to make things easier for you it doesn’t do that for me in this case and the worst part is, it doesn’t deliver on what was promised with the refund.

Big disappointment.

開發者回應 ，

Hi Ljai, we're sorry to hear that you had a bad experience using our app. We'd like to take a look into what happened and offer you a solution as soon as possible. Please send us your booking details along with your pseudonym "Ljai" to social.support@getyourguide.com or via private message at www.facebook.com/GetYourGuide. Thank you!