HKTaxi - Taxi Hailing App 4+

App keeps getting better. Only thing it needs now is the ability to change your payment method later if you make a mistake or change your mind.

My son and helper had to go to a place that was not identifiable on their app (even in Chinese). A cab driver picked up the order and actually didn’t know the place, and then said he would drop them off “anywhere” in the country park. I had already asked my helper to tell the cab driver to wait before driving off, to make sure he knew the destination, but he drove off anyway not giving them time to protest and ended up charging them $37 to drive them and drop them home! He should not have picked up the order if he didnt know the place. He also cancelled the order so I couldn’t see it from my app and he could cheat my helper to pay. He was also verbally abusive to my helper and 6 yo son. My complaint has still not been addressed by HK Taxi. I think this is a extreme safety issue and will not use them any more unless this issue is rectified. FYI the cab drivers plate was UT1751 and he should be banned from being a taxi driver with that attitude and disregard for safety.

The best thing about HKTaxi is being able to pay by credit card automatically。HKtaxi has made it impossible to add a new credit card after removing your old ones. The app is buggy. I have contacted customer service but there’s been no response. Please help and respond! I’ve been a loyal customer!
Customer service team is not great when it comes to problems with your trips as well.