Unable to Return Ticket
When I use AirPass I was unable to change the return ticket on the app nor the web. The whole system fails to enable customers to change return flight. When I attempt to do so it insisted me to start with departure flight which eventually leads to a system error. Please fix it.
Worst flight booking app
I have been flying with HK airline almost every month for the last 3 years and this app is by far the worst flight booking app I have ever used. It constantly returns issues when I tried to use my airpass. I had to call the customer service hotline to book my flight, and guess what, the flights booked through customer service hotline won’t get reflected later in this app. It does not allow me to redeem my reward points because I cannot select myself as passenger!!!! It requires one time password to add beneficiary information, which is the “best” feature of it as the authentication of one time password has NEVER completed successfully. The password either wasn’t sent to my email or mobile, or wasn’t recognised by the app, or the app will restart to the homepage after I switch back from the email/sms program. It this the “SMART” way to prevent loyal customers from using the reward points????
Unable to remove old check-in info and can’t input FWC member number
Unable to input Fortune Wings Club member card number in this mobile application, while using the website has no issues.
Previous check in information from a few years ago is still recorded on the application with no way to remove it.