I enjoy using Joox a lot but I think there’s still room to improve such as finding the generated monthly personal playlist. I know there’s notifications but if I accidentally click close for the pop out notification in the main screen, I cannot find it anymore. Can u just figure out a way that users can check their personal playlist every month? Thanks

I’m filing a complain for possible improvement !!I think the apps should require to show the date of next auto annual subscription fee charge date in order to give option for their customer to choose on buying gift cards or other options for their monthly/annual subscription (even the customer has chosen the option of auto renewal)I sent email to JOOX customer service about my last auto subscription. I voiced out to CS that I had purchased a gift card promotion and had topped for another 10 months. I checked with them and see if gift card top up could override my annual subscription auto renewal. Unfortunately, while I topped up my membership but at the same time the auto renewal had charged me the annual subscription. I think the apps should have a payment system that can detect their customer membership have been updated once a top up has already been done and to auto extend their auto annual subscription so it could avoid doubling counting the membership fee charge!!!Very frustrating on their customer service as there is no hotline and all I can get support is by email which the customer either don’t understand what I’m trying to deliver or showing a very unclear instruction supporting you request.As I’ve been a loyal customer using JOOX so I don’t want to change. The music quality and choices are very satisfying. But if similar kind of incident happened again in my next auto annual subscription. I would have considered to stop using this app and choose to go on their competitors apps.Not sure the readers have similar happenings yours, or not??

Hello I’ve been using this app for listening songs for a long time. It’s a good app but I had found that there is sone errors occurred in while I am listening my favourite songs. It jumps to other song automatically when I was listening apart of one song. I thought it was my problem whether is my ear phone nor is sth wrong. I also had try to log-out and log- in for a few times. However, it still is happening. I hope that my problem will not be ignored and the problem can be solved. This app, I love so much and accumulated amounts of my love songs inside, is one of my favourite apps which I don’t want to change.

i complained twice through apps and even capture my problems, CS also cannot and not willing to solve the problems for and just ignored me at the end when they cannot solve. Always turn it's my problem but not theirs. Answered me without trying themselves. When i proved by capture, they ignored my message. They show album cover of other singers when no pictures of the songs. This already got a copyright issue.After you delete the songs in the downloaded song list, it can still come out when playing songs by using your data. CS only replied, " just turn off the data of your phone, then no data will be used while playing deleted songs and the songs will be skipped while it appears." Well~ is it the way to soling problems? is my phone only for listening songs?