Kiwi.com - Book Cheap Flights 4+

I currently use it as a reference app. It’s user interface is neat and simple to use. However, my decision factor is definitely Apple Pay. If Kiwi supports ticket payment by Apple Pay, then it would be much appreciated.

Dear Customer,

Thank you for your feedback. We really appreciate that you like our app. Please note, that we are working on adding other forms of payments to our app.

Regards,
Kiwi.com's Mobile Team

I've booked tickets from Madrid to Hong King last year December, with Amsterdam as the transfer point. The second half of the trip from Amsterdam to Hong Kong has been cancelled a few hours before the flight - which has already caused much issue to me given HK's strict quarantine policy. Apart from being apalled by the the sudden cancellation, the refund policy and customer services of Kiwi is unbelievably poor. I have made numerous refund requests through the application and sent messages to follow-up on the refund, with ZERO response from the customer service team. They also would NOT provide any hotlines for customers who their flights GOT CANCELLED, not mentioning the cancellation was just a few hours before - quite irresponsibly indeed. I hope Kiwi can treat their customers responsibly - not using the ugly tactics of delaying refund till their victims gave up on their requests. And I hope Apple could review it's apps more carefully and banned apps wjo aren't ethical in their business practices.

Dear Joyceelyk, we are sorry your flight was canceled and for the delay with your refund. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We will get back to you as soon as possible. Regards, Kiwi.com

I bought a ticket from the app for 3000 hkd. And while it’s already being suspicious for charging such a high price for just a short 2 hours trip. It later told me that the itinerary had changed and I had to pay for a thousand more for the adjustment. It’s an urgent trip so I paid it. Later on , it send me the same message to charge me another fee for the same reason. Finally, I cannot take it anymore and request for a refund but it takes 3 months for their reply and no refund has been made after 7 months. I also realised that the trip I book was actually never exist due to the covid-19 policy. Therefore, this company will create a virtual ticket for you and wait anxious people to fall victim. I am pretty sure that this company buy the 5 star comment too. Hope someday justice would be made. Shame on you!

Dear Jacktsea, we are sorry for the multiple changes on your flights and for the delay in the refund process. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We'll get back to you as soon as possible. Regards, Kiwi.com