Klook: Travel, Hotels, Leisure 4+

这次旅行太棒了，我們玩得很開心。我們體驗了餵鹿並參觀了伏見稻荷神社，嵐山竹林的景色令人嘆為觀止。我們可以穿著和服，在東大寺附近拍照，食物也很美味。行程豐富，導遊Cicy是個很好很有耐心的導遊👍，我們這個團有外國人也有中國人，她會用英文介紹完了再用中文介紹一遍，全程細心照顧客人需要，我們很多不懂的問她（不關這個團的資料），她也很耐心的教我們,謝謝Cicy🙏

敬愛的用戶 Finalarufjke 您好: 感謝您選擇Klook並給予5星的肯定。我們很高興您對Klook的方案感到滿意，提供客人愉快及滿意的體驗為Klook的宗旨。 希望在下一次的旅途中我們可以繼續為您帶來愉快的經驗。若有任何意見及反饋，還請不吝告知我們。祝您順心，Joey

We booked the Tel Aviv Diamond Exchange Insider Tour and got a response from klook asking us to send scanned copies of our passports, which we did straightaway. We then received a confirmation email from klook, so we assumed that everything was already sorted out and the passports copies were passed on to the tour company/organiser of the tour and the tour was booked in for us. However on the day of the tour, we arrived at the hotel lobby at the scheduled time of 10 am to wait for our pick up vehicle and it did not arrive! Since we were not given information on the tour organiser on the klook website, we sent an email to klook to enquire about the whereabouts of the driver, and we received no response. There was no support from klook whatsoever. Eventually we found the touring company and was told that they never received our scanned passport copies! The touring company also claimed that the hotel pick up was 11 am instead of the time listed on the klook website! Judging from the response from the touring company, we actually got the feeling that the scanned copies of the passports wasn’t passed onto the the touring company for some reason and the tour wasn’t booked in at all! The whole thing was so disorganised and we wasted so much time waiting for the driver.

Dear askc01, Thank you for traveling with Klook and taking the time to leave us a review. We're sorry to hear that you had an inconvenient experience about the booking of Tel Aviv Diamond Exchange Insider Tour. We would like to further assist you in this booking. Kindly provide us more details and send to support@klook.com so that we can look into this further? We do hope to serve you better in the future, your understanding is highly appreciated. Thank you!

I will never use Klook to book my flight since I just came across a very bad experience with them. I booked my air tickets via Klook and I tried to cancel it before the order has been confirmed. Unfortunately, it was unsuccessful. After they confirmed the booking, I was unable to validate my air tickets via airlines website. I contacted CS and they said it was due to their supplier did not use my given email address to make the booking. I am unable to manage my flights online by myself because of this reason. I asked for a cancellation and get a full refund but again they rejected my request. Their CS even ignored my message and hang up the chat. It is totally unacceptable and believable! I also learnt that their supplier used a “Hotmail” email address to make my booking. What this supplier is? It looks unprofessional in the whole process at all. Finally, I booked the air tickets via Klook at HKD1,500 but I found out the air tickets costed £70 only.

Dear Refugeessss,
We truly apologize that our service did not live up to your expectations. Thank you for your feedback, as this will help us improve to better serve our customers. Yours truly - Iki P.