LG ThinQ 4+

Good App and could do more

Brought Washer Dryer

Good apps for more downloadable wash cycles. But it could be even better:

1) if the app can adjust the details such as spin speed etc. (which can be adjusted if chosen from the machine front panel)

2) if the app can start the next program without needing to walk back to the machine and start mobile start again

3) if the app could walk the Machine up via app without reconnection every time.

Thanks

Inconsistent information on power consumption

This app has been updated many times, and each updated version gave a different presentation on the power consumption data. I’ve been using a LG Styler, which is connected to this app, so that I can see the power consumed for each use. I first used this app in July 2022, which gave an actual numerical figure on the power consumption, which was very useful. Since then, there were a number of updates which changed the numerical numbers into graphical presentation, which is useless in knowing how much power is consumed. Moreover, such graphical presentation is inconsistent after each app updates, sometimes showing that the same programme used on my clothes consumed much less or more power, depending on the app updates released. This arbitrary presentation renders the power consumption information useless and inaccurate.

開發者回應 ，

Thank you for reaching out to us and for sharing your experience. We are sorry to hear that you’ve experienced difficulties after the most recent app update. These issues are being reported to our development team. We sincerely appreciate your patience while we work towards a solution. ^LG

Temporary access only

When I bought the Dehumidifier, the app worked just fine , however, the app kept showing the device was not connected wi-fi less than a week of purchase and post-update. I am disappointed as I’ve been trying to reconnect after deleting the app, and logging in again for 2 days now/ I even tried logging in from my iPad , and the same issue persists. Contacted support but no one has reached out(perhaps it’s the weekend) but still. I expected more.

Update:
After a few days, I can now access the app and will try to connect once again!

開發者回應 ，

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via 1:1 support feature within the app or at thinq@lge.com. Thank you. ^LG