From the day I started using this app, it has been absolutely amazing & useful in my daily life. The time & effort I had to go through, related to octopus card usage in daily life have changed amazingly. Everything can be done right on the spot. I haven’t even gone deep inside the app searching for features hidden inside that I haven’t yet come across and that I may not know. Maybe there’s more to discover. & Yaa! Personally this is very very helpful & useful for my daily busy life.

Hi, developers,I woke up to the notification of my phone settings asking me to finish setting up Apple Pay. Since it has been going on for years, I thought I could maybe set up my Octopus. When it said to place my phone on top of my octopus card, I saw a line of text saying after scanning and transferring, I won’t be able to use my plastic octopus card since it’s invalid. I thought it meant temporarily until I finished the scan and it said I could now discard my plastic octopus card now. I freaked out. I thought it was like a thing when you can use octopus from your phone AND the card at the same time, in case you forgot to bring your actual wallet or something.After this I was extremely devastated. I don’t know how to tell my parents about it, I didn’t even try to read and learn how to make a purchase using the app. I just want to reverse this process. Is it possible? Or my card will be forever trapped because of some dumb settings notification rushing to finish setting up a virtual wallet?

I recently attempted to upgrade my wallet within the app, and during the process, the app requires scanning of the HKID. However, I encountered a problem where the id scanner is unable to properly focus. Upon further investigation, I discovered that the app does not automatically switch to the appropriate lens for scanning, resulting in the inability to capture a clear image of the HKID. This is due to the main camera lens for some models (say, iPhone 15) having a focal length that exceeds the distance between the HKID and the phone when the id card aligned with the indicator box, the inability for the phone to focus causing blurry image which make it impossible to successfully scan the id.

Thought it convinced me a lot, it seems like there are problems. I use the app to pay product in game, it reject the payment at first and due to not enough money. But I the amount of money inside the app should be enough to pay. I check it and I found that the payment amount is doubled. I didn’t know why the payment amount will be doubled. Just a minute later it accept the payment suddenly. But the main point is that I didn’t get my product in game. What wrong with it? I lost my money and didn’t get the product. Also, the app cant no update immediately sometimes. I use it to pay, but it didn’t reduce the amount of money. The app get updated of my amount of money when I pay other payment.