PLAUD - Recorder Transcribe 4+

Updated Review: A Turnaround in Customer Service and App Functionality

After a period of frustration and disappointment with the Plaud Note app and its customer support, I'm pleased to report a significant improvement. The Plaud customer support team reached out and took commendable steps to resolve my issues. Here's an update on my experience:

**Customer Support:**
Initially, my interactions with the customer support team were less than satisfactory, with slow response times and unresolved issues. However, after voicing my concerns through my previous review, the customer support team was quick to follow up. Their proactive approach in handling my case has been a breath of fresh air. They not only acknowledged the problem but also offered a clear solution.

**Membership Restoration:**
The issue with the 'Restore Membership' function was particularly troubling, as it rendered my 2-year membership inaccessible. The Plaud support team diligently worked on my case and successfully restored my membership status. I can now enjoy the full benefits of the service without any further hindrances.

**App Functionality:**
The bug that caused the automatic logout and subsequent loss of membership access has been addressed. Since the fix, I've had a seamless experience with the app, with no unexpected logouts. The transcription and summary features powered by ChatGPT are back to functioning as impressively as they did initially.

**Overall Experience:**
The swift and effective response from the Plaud customer support team has restored my confidence in their service. It's clear that they value user feedback and are committed to improving their product and customer experience.

While my journey with the Plaud Note app started on rocky ground, the recent developments compel me to update my review to a more favorable rating. The team's dedication to resolving my issues and ensuring that the app performs as advertised is worthy of recognition. I now look forward to continuing to use Plaud Note in my professional endeavors.

開發者回應 ，

Thank you for your trust in PLAUD. We will continue to develop more and better product features and hope you will build the future with us!

Reliability and cost effectiveness

Cost effectiveness- very bad Remaining minutes for transcript cannot carry forward

Reliability- speech recognition- not accurate enough

開發者回應 ，

Thank you for the feedback, sorry for not meeting your satisfaction. We will continuously optimize the accuracy of speech recognition, but objectively speaking, it will be affected by many factors such as the recording environment and the volume of the voice. But rest assured, we will continue to optimize and improve. Additionally, regarding the transcription time, we also provide a transcription quota purchase option, and users can use it as needed without a monthly reset.

真的很好

聽廣東話，準確度超過九成，又容易上手，值得