PURE360 Lifestyle 4+

- App takes a long time to launch and load.
- Waitlist number is not displaying so wasting time to book & cancel if the waitlist is too long
- When status changes from “waitlisted” to “booked”, the calendar is not updated. I’ve had no show and late cancel due to this

The major use of the app is for members to book class. But the new interface only concern the design but not UX. the instructor photo is too large thus each page show less class for booking.

Booking is just happened in several seconds, in hongkong, we need to fight for class, and click the book button at that second. And scroll to another class to click asap. That interface is just “nice design” but bad for member to use. We need more scrolling to book class which waste our time while we are in competition of booking class!!

The booking schedule cannot refresh. U can only click to another page/function and return, it is sooooo time consuming and stupid. Previous app has a better UIUX for booking class and viewing the booked class. This new interface needs more click to view the booked class in list…. The company’s view on the app is not the most important , the members’ views are most important….. the staff do not use the app, members do!!!

A good portion of your members follow specific teachers, and the new design paid no consideration for those who book classes in that way:
- You’ve removed the practical function of bookmarked teachers’ schedule,
- and the current class filter do not allow selecting multiple teachers.

I also hope that you’ll offer a “compact view” for the booking page because the absurdly large instructor photos is adding a significant number of scrolls needed to view a day worth of schedule.

The search function is broken as well, for example:
Searching “hot 26” on Monday schedule works, when the search doesn’t work if you scroll to Tuesday. Pressing return doesn’t refresh the search, as one would normally expect, but you need to erase and type in “hot 26” again to make it work.

On another note, I sincerely think the photographers did an amazingly outstanding job in making everyone look worse than they do in real life— even those who are professional models! The consistent step down takes tremendous skill and cannot be achieved without putting considerable amount of effort into botching the job. Round applause for the photographers.