Shinkansen smartEX App 4+
Tokaido/Sanyo/KyushuShinkansen
Central Japan Railway Company
-
- Free
iPhone Screenshots
Description
This is an official smartphone app to conveniently use the online reservation services “Smart EX” for Tokaido Sanyo Kyushu Shinkansen.
▼With the EX app, you can:
- Reserve Shinkansen seats through the app easily
- Discount for early booking
- Reserve Shinkansen seats up to 1 year in advance
- You can make as many changes as you need, free of charge, before getting on the train
- Reserve a set of Shinkansen seats and hotel rooms!
- Reserve activities, hotels and car rentals!
- Select any seat from the seat map (*reserved seats only)
- Information on services available in stations and trains
- You can log in quickly by using fingerprint authentication.
(only for compatible models)
▼ Main features
- Membership registration
- Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation))
- Confirm reservation
- Change and refund reservation (reducing the number of persons)
- Display purchase history and receipt
- Check, change member information
- Display QR-Ticket for boarding
- Designate or register IC card for boarding
- Service status information (Link)
▼ Notes
- Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc.
- Ticket purchase (reservation) payment will be taken from the credit card registered on the account.
-- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card.
(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA
- You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc.
- Please do not use this app to make a seat reservation for Japan Rail Pass.
- This service is available only in English.
- For more details on this service, please see the website.
*The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.
What’s New
Version 8.1.14
▼Ver. 8.1.14
- Performance improvements
Ratings and Reviews
Much to improve
It’s a good start to provide convenience for travelers especially tourists.
However the entire system is still not fully digitized eg you will have to “pickup” passenger info after you passed the gate, there is no explanation of how to “pickup” this info and it’s really confusing . And then I found out , you will have to go to the human counter to have the staff print out the ticket info for you so that in case inspections happens on train there’s something to show them.
And then the app logs you out like after only a few minutes! So annoying I mean doesn’t an app meant to stay logged in because it’s an app not a browser ?!
語言選擇
希望有不同國家的語言選擇方便購買車票
I hope there are language options for different countries to conveniently purchase tickets.
Frustrating apps
Could not register because couldn’t add credit card ( had registered before, but forgot password, so registered again, same credit card but failed now), almost immediately shown the failure message, I wonder was the credit card information reach for assessment actually.
Whenever we tried to redo the registration, we have to enter all the information again, that’s frustrating & really outdated app.
Would someone improve this app?
App Privacy
The developer, Central Japan Railway Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Search History
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Central Japan Railway Company
- Size
- 49.3 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2017 Central Japan Railway Company
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.