Uber - Request a ride 4+

I called Uber this evening and the car came and picked up other rider in front of me!! Both the driver and the rider were not confirm with each other whether they were the right march or not!! I made an inquiry with the driver through their system and he just released our conversation and turned me to another order without asking my consent!! Then the next car came with wrong location (poor GPS system of Uber) detected and I was not being picked up again. After my phone direction the driver came 20 minutes later and I thought I was save but actually not. My destination was the AC Hall of Baptist University along Waterloo Road, but this guy drove me to the car park at Baptist University Road three street away so I had to walk 15 more minutes to my destination, why should I took Uber if I really wanted to walk?? I was so disappointed with such kind of service. Lastly, Uber even double charged my trip. What a terrible experience!!

I am writing this review to express my utmost disappointment with Uber's customer service and their unjustified charges. As a loyal user of the Uber app for several years, I have always relied on their service for convenient transportation. However, my recent experience has left me frustrated and unable to trust the company any longer. Firstly, the customer service provided by Uber has been extremely poor. I encountered an issue with the app that prevented me from calling a car, and despite numerous attempts to reach out for assistance, I received no response. To exacerbate matters, I was shocked to discover unauthorized charges on my account, which were completely unjustified. This experience has not only caused inconvenience but has also shattered my trust in the Uber platform. I expected transparency and fairness from a reputable company like Uber, but instead, I found myself being charged without any explanation or valid reason. As a consumer, I value reliability, transparency, and excellent customer service, none of which were demonstrated in my recent interactions with Uber. I sincerely hope Uber takes immediate action to rectify these issues and improve their customer service standards. I urge Uber to reevaluate its customer service practices and ensure that incidents like mine do not happen again. I cannot recommend Uber to others due to the poor customer service and the unjustified charges I experienced.

It is the first time I try use Uber service in HK, I myself as a driver seldom has chance to call Uber but always think this share economy service should be supported, but with today bad experience I don’t think Uber system can do better than the traditional taxi system in HK. The same bad experienced as taxi driver I also experience and as a user I could do nothing but accept his reject of service by the driver. He asked me to cancel the service as he is going to finish his day. But if so why he take the call, so I really doubt Uber system is working as many people say. If this is not satisfactory resolve I will do best to promote this bad experience that I can.

From an angry customer of Uber !!🤬🤬🤬