Vodafone NPS 4+
Medallia
-
- 免費
螢幕截圖
描述
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
最新功能
版本 3.17.7
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
App 私隱
開發者表明Medallia的私隱慣例或包括下列資料的處理。詳情請參閱開發者的私隱政策。
不會與你連結的資料
開發者可能會收集以下資料,但不會連結你的個人身份:
- 識別碼
- 使用資料
- 診斷
私隱慣例或因使用的功能或年齡等因素而異。進一步了解
資料
- 供應商
- Medallia, Inc.
- 大小
- 29.7 MB
- 類別
- 商業
- 兼容性
-
- iPhone
- 須使用 iOS 14.0 或以上版本。
- iPad
- 須使用 iPadOS 14.0 或以上版本。
- iPod touch
- 須使用 iOS 14.0 或以上版本。
- Apple Vision
- 須使用 visionOS 1.0 或以上版本。
- 語言
-
丹麥文、俄文、土耳其文、巴克摩挪威文、德文、意大利文、捷克文、日文、法文、波蘭文、瑞典文、簡體中文、繁體中文、芬蘭文、英文、荷蘭文、葡萄牙文、西班牙文、韓文
- 年齡
- 4+
- Copyright
- © Medallia, Inc.
- 價格
- 免費