George Hrvatska 4+

Developers should really try to make this app more intuitive as some of the menus are now too hidden and not accessible as in mBanking application, as for example “bill paying” option where you pay bills by scanning qr code...Furthermore, support for Croatian language is not available and this would be very desirable and somewhat expected since this is the app for the Croatian market. I will continue using mBanking and this point and will transition to George once it becomes a more complete product...so far it is too rough on the edges still. Please make it better!

Thank you for your feedback. We are sorry to hear that George has not met your expectations so far. We are aware that this is a significant change in the user experience for our clients and that changing habits is always uncomfortable at first. Still, we encourage you to give George a chance. We hope that George's new functionalities such as the display of all products that the user has in the bank, the possibility of quick and focused search by various criteria, as well as the George Store where you can purchase a savings plan, insurance or even a loan without coming to the bank will help make your financial life easier. We also want to point out that the development of the App does not end with the launch and that many other options will be added soon. In order to make the transition as easy and fast as possible, we have prepared answers to frequently asked questions with accompanying pictorial instructions in order to make it easier for you to get to know George. Find them here: erstebank.hr/gcpp. For all questions related to George, we are at your disposal at 072 555 555 or at erstebank@erstebank.hr. :)

App is not bad, but is missing some important features that I need to have on my mobile banking app. Most importantly, there is no way to setup push notifications when account receives payment. Currently you can only receive one push per day, if a change on the account occurred; and even that feature doesn’t work properly, since i receive a notification even if balance is the same. This is something that’s very important to me, e.g. PBZ banking app has this feature. Secondly, it would be very nice to have the option to open scan&pay functionality directly from homescreen, please add that quick action. Currently, by using Home Screen quick actions, I can only access the Currency Converter or see branch/atm locations.

Hi iandric, and thank you for your review.
George is an app that we continuously develop and improve precisely by listening to the needs of our clients so your experience means a lot. Kind regrards!

In my case, the app does not even work. I have already m-banking installed and active, i have installed George app and tried to activate it via m-banking. The app switches two times between m-banking and George asking me my m-token (fingerprint) and finally Error message appears: “An error has occurred. Please try again later.” I have tried later couple of times, even after rebooting the phone, but no luck. The other option is to visit bank office to get the activation codes, which is actually not an option, especially if this one is advertised that you do not need to come to the bank. Since in the past i have had not so positive experience from Erste bank developer team it is nothing strange for me to see the app not working really. Think i will hold onto m-banking app until is not available to use anymore. George is definitely still “under construction”. Regards, Leo

Dear Leo, we are sorry to hear you have experienced difficulties while trying to activate George. After installing George, you need to open mBanking first and open mToken. Then select "Manage mToken" and request the issuance of a new mToken. Write down the activation codes (Identification code and SMS code) and open the George App and select "Sign in". Enter the activation codes and complete the process. For all questions related to George, we are also available at 072 555 555 or at erstebank@erstebank.hr.