Zendesk Support 4+
Zendesk
Osmišljeno za iPad
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Opis
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more.
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
Novosti
Verzija 2.40.0
This release includes some minor bug fixes and improvements.
Ocjene i osvrti
Bugs on iOS
The app is useless for iOS.
I cannot use macros, either it says there’s no text, either it pulls it in html.
When I turn on the new agent experience in chatting with clients, and then open some ticket, I cannot anymore come back to the list of all tickets.
Who do you think I’m awakened by
b
Odgovor programera ,
Hi there - please can you email support@zendesk.com with your issue and we'll try to help you further.
Privatnost aplikacije
Developer Zendesk naznačio je da prakse privatnosti aplikacije mogu obuhvaćati rukovanje podacima kako je ispod opisano. Za dodatne informacije pogledajte pravila privatnosti developera.
Podaci koji se ne povezuju s vama
Sljedeći se podaci mogu prikupljati, ali se ne povezuju s vašim identitetom:
- Lokacija
- Identifikatori
- Podaci o korištenju
- Dijagnostika
Prakse privatnosti mogu varirati, primjerice, na temelju značajki koje koristite ili vaše dobi. Saznajte više
Informacije
- Pružatelj usluga
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Pružatelj Zendesk, Inc. identificirao se kao trgovac za ovu aplikaciju i potvrdio usklađenost ovog proizvoda ili usluge sa zakonima Europske unije.
- Adresa
- 410 Townsend Street Suite 350 San Francisco California 94107 Sjedinjene Američke Države
- Telefonski broj
- +353 879884969
- mobile@zendesk.com
- Veličina
- 102 MB
- Kategorija
- Posao
- Kompatibilnost
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- iPhone
- Zahtijeva iOS 15.0 ili noviji.
- iPad
- Zahtijeva iPadOS 15.0 ili noviji.
- iPod touch
- Zahtijeva iOS 15.0 ili noviji.
- Mac
- Zahtijeva macOS 12.0 ili noviji i Mac s čipom Apple M1 ili novijim.
- Apple Vision
- Zahtijeva visionOS 1.0 ili noviji.
- Jezici
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arapski, bokmål norveški, bugarski, danski, engleski, finski, francuski, grčki, hebrejski, hindu, indonezijski, japanski, korejski, mađarski, nizozemski, njemački, pojednostavnjeni kineski, poljski, portugalski, rumunjski, ruski, tajski, talijanski, tradicionalni kineski, turski, ukrajinski, vijetnamski, češki, španjolski, švedski
- Dobna granica
- 4+
- Autorsko pravo
- © 2016 Zendesk Inc.
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