Carge 4+

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Thank you for your feedback. Please send us more details about the issue at support@carge.co and we'll investigate what went wrong immediately.

Some days after registration this app try to stole money from my account plenty of time. Thanks to my bank they blocked this transaction, but still I needed to delete my card because of safety regulations. So I can highly recommend everybody not to download this pirate application.

Following the recent attack on Carge that resulted in random customers’ cards being charged, we would like to inform you that the initial investigation results have been sent to appropriate authorities. Further investigations to identify the culprits are underway. As we informed you in our previous communication, no personal or card details have been exposed or stolen, and all payments have been refunded on the same day of the attack in close communication with Stripe (our payment processing partner) and will appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit isn’t issued. Your bank should be able to confirm this. You must also have received a refund confirmation via email. Attackers tried to hack into our production environment and were unsuccessful but subsequently managed to infiltrate our staging environment and run internal processes for charging some of our customers. These funds just got into our Stripe account and could not be moved further, so it was easy to reverse the transactions and lead us (and security experts involved) to believe that the motive behind the attack was not monetary but either mischief or an attempt to harm our reputation. We have detected the vulnerability and patched it in less than 18h. That being said, we are currently undergoing the necessary processes to become certified and ensure this will never happen again. Since we have already refunded the wrong amounts back to your cards, we will cover ALL costs associated with card renewals, currency conversion, or other bank transactional fees for all affected customers. Just get in touch with us via live chat or email to take care of it.

They don't keep their promises and they don't respond to customer inquiries. Shameless thugs.

Thank you for your feedback. Our team takes each and every review very seriously and we'll try to detect what went wrong with your support ticket as well as your EV charging experience. Keep in mind, we're always available to discuss further what would be ideal for you into the app. Have a nice day!