Curve - Your Global Wallet 4+

Cannot log in

I really enjoyed this app with free functions till yesterday. My previous credit card was damaged so I asked for a new one. When it arrived I could not activate it so I get help from HelpDesk that app should be reinstalled. Since I reinstalled I cannot log in with my account because “Something went wrong, Let try it later”…. It seems that’s the for Me. ?!

Developer Response ,

Hey there, sorry to hear about this! Could you kindly reach out to our social media team about this?

Kindly send a DM to our friendly social media team, who can be reached on our Facebook (Curve) or @AskCurve on Twitter.

We are sure that the team will be able to change your experience around, make sure to DM them about your query and your email address, they'll follow this up for you and ensure that your messages are being received correctly by the team.

A Critical Look at Customer Service

As a user of the Curve app, I find myself compelled to share my experiences, particularly regarding their customer service. The app promises to streamline banking solutions, but it falls short in an area that is crucial for any financial service: prompt and effective customer service.

I have encountered multiple instances where my inquiries went unanswered. Despite having several chats opened in my account, none received the attention they deserved. In the realm of banking and finance, where issues often require immediate resolution, this lack of response is not just inconvenient; it’s problematic.

While the app does offer innovative features for managing finances, the customer service aspect severely undermines its overall effectiveness. Users rely on quick and efficient support, especially when dealing with financial matters. Unfortunately, Curve’s customer service does not meet these expectations.

In conclusion, while Curve has potential as a banking solution, its significant shortfall in customer service cannot be overlooked. It’s essential for the company to address this issue promptly to regain and maintain the trust of its users.

Be careful with declined transactions

Great idea for a service, but has some issues: it regularly gets a “declined” response at different merchants, while the card is actually charged. So, if you try and try again with Curve, your real card will be charged double or triple — it gets eventually refunded, but who needs all the trouble. Curve keeps blaming this on the merchants, internet connection, whatever, so they don’t even try to fix this. This happened at least half a dozen times over the months, different merchants and only with Curve. Passive aggressive service: they answered in 30 days, to ask a question and to let me know they might respond in 30 day or extend that period again (law requires them to respond in 30, so they do the bare minimum but do not help)