Packeta 4+

I ordered a package to a Packetta point, Before I had an account. When In would like to pay it I need to register my e-mail ( First time ) to my account, But the system didn’t let it…. My pack is Still there than I waiting for a retransfer..

It is solved under 2 days ..

Hello, thank you for your rating, our app should be able to accept your e-mail address now. If I understand correctly, you have already solved the issue and picked up the package, is it correct? Please let us know if you need any further assistance. Nikola from Packeta

I guess it is my fault because when I made an order in Notino website I wrote wrong mobile number for some reason… I have no idea why is has happened… anyway because of that I can’t open the Z box! I have an email that parcel is ready to pick/up but that’s all… no password to open the box or any other way to open if I provide wrong telephone number :(
I will try to call customer service but it is frustrating… I wanted to add parcel in app but how I said I don’t have password … it is weird because before password used to be send on email too:/

Hello, in such case, please contact our cutomer service. If you say "operator", you will be connected with one of our colleagues who will change the phone number for you so that you can pick up your parcel safely 😊 Nikola from Packeta

Every time I have to use packeta services, expecially the Z-Box, I get really anxious, because I know that what is waiting for me. I have to go through the same complicated steps with very few instructions. Sometimes I can’t get my staff from the box because of the difficulty of getting it. I have to write e-mails and have to get in contact with customer supports to get the informations that is needed for opening the box. PLEASE, Packeta, make your services more user friendly, like other courier companies. I never had any problems with other delivery boxes. I got mental breakdowns several times in front of the Z-Boxes and had to go home without my package after 30 minutes of trying.

We're sorry to hear that you've had such experiences with picking up using the app. Currently, we are installing keypads on all Z-BOXes, so in the future, you will be able to pick-up packages using a code. We believe this will significantly help you in such situations. Nikola from Packeta