Zoho Lens 4+

Remote Assistance with AR

Zoho Corporation

    • Free



Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

Zoho Lens entails the following features:

Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.

AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.

Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.

Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.

Session Notes
Jot down notes and thoughts during the session which you can reference back later.

Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.

Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.

Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.

Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.

Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.

For further comments, suggestions, and questions, please write to us at support@zoholens.com

What’s New

Version 2.4.9

Bug fixes and enhancements.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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