As a long time Ulster Bank account holder I was dreading the thought of having to open a new account however I I’ve been pleasantly surprised by how simple the process has been on the An Post Money app.The process to input my details and upload photos of my verification documents took less than 5 mins. My Welcome Letter arrived a few days later and again I was able to activate my new Debit Card in less than 5 minutes.An excellent customer experience, all done at my convenience. I look forward to using the app but so far the experience has been an extremely positive one.

An post should be ashamed of themselves for this poor attempt at just taking peoples money and not providing a service, please stick to delivering letters and stop failing at banking services. If I could give zero stars I would shameful, unprofessional, and unpleasant experiences with an post app. Cutting all banking ties with an post when I get home , thank god for real banks like BOI and AIB, don’t take a risk just use a real bank.I just got a please contact the developer request to help solve problem, I think with all the 1 star reviews from heartbroken customers you know what the problem is and can’t fix it so PLEASE DO NOT USE THIS APP OR SERVICE IF YOU ACTUALLY NEED ACCESS TO A DIFFERENT CURRENCY. They have let me down for the 2 weeks of my holiday and caused nothing but stress and aggravation I had to use every trick in my IT book just to put money on the card with no way of checking any transactions. Absolute nightmare, I will NEVER use this app or service again , life and vacations are too short for using an app that doesn’t work properly.

I opened in An Post current account over a month ago and I’ve been trying to contact them since then to retrieve my pin number. Every time I ring to retrieve my pin number it tells me that there is an error and that they will forward me to one of the customer service agents. I’m either on hold for an hour and then the call ends or the call just ends immediately. I have only received two emails total this entire time, despite contacting them through every available way,(email, in an an post building,online, phone)and both just tell me to ring the exact same number I have been dialling the whole time. The fault is clearly on their side.At the same time they have taken €40 from my account. I do not spend any money because I don’t have a pin number so I don’t know where this money has gone. It’s really really bad customer service and I don’t recommend it

The Jars feature is useful. Sadly that’s the only good thing I can say. After one year of using this app I’ve found it by far the worst for reliability of all banking apps. Plagued by numerous outages preventing login last summer/autumn and now the latest, I have been without access to my account in the app for two weeks and thus unable to access my money, pay bills etc. dreadfully slow and unresponsive customer service, who have to handoff to an IT department who seem even slower and less responsive. Other problems with the app:- app crashes on launch frequently- many transactions have meaningless titles so it’s hard to know what a transaction is- the text in the transaction list is overly truncated making it harder to read- Transaction search doesn’t actually allow you search on text, only filter by date- the app feels slow, slow to login, and slow to load pages when navigating (blocking spinner on every view)- Simple scrolling down gesture on the transaction list is janky and doesn’t always work- Tapping on a transactions for detail only works if you are scrolled down the list- Standard iOS Edge swipe gesture for navigating back doesn’t workI will be moving my current account banking to another service ASAP.

So i had zo close my old account and open a new one because anpost is behind the moon either address changes. It can’t be done via app, no, one has to fill out a form. So i went to offices to get the form and 3 offices did not have one. I have noPrinter. So i had enough and closed my account to reopen an other one on new address. Now i can not register my new account on the app. Only says login and it wants my old account i closed! Nightmare! New response from them: they told me to contact customer care that bunch of jokes! What do you think i did over and over again? Suckling on my fingers? No! Contacted customer care! They gave it to the it department and they had over 3 weeks to resolve this! Your answer is a joke and seriously, shovel it elsewhere! They need better it ppl i would fire the bunch of useless workers there! Ridiculous!

Worst banking experience ever. App is useless, notifications for transactions come in the 10a when you log on, sometimes days after the transaction. Not much of a security feature! Also pop ups when topping up Revolut etc often link to blank pages and can’t be found within the app so it takes multiple attempts to complete online transactions that need online verification. I can not access my online banking outside of Ireland (via mobile or desktop!) and the response from CS was that it was because the internet connection was not secure. I was left without funds in a foreign country and they were sorry and would sort as soon as I was home, only for it to happen the next time I travelled. Staff do their best but the infrastructure is just not there to support modern banking needs. I will be closing this account.