Curve Pay — Wallet & Cashback 4+

5-Star convenience

Absolutely love this app. I used to carry 4 separate credit/debit cards and now I have 1. I’ve lost my wallet a couple of times in the past which causes major hassle trying to cancel and get new cards issued. If I do lose my wallet now, I can disable the card with one click and re-enable if/when I find it. I get instant notifications for each transaction, can append all business related expenses, and per card, track expense by category over time. I can even reclassify a transaction if I’ve used the “wrong” card. Not using the fx benefits at this stage. Love it!

My experience with curve

So I tried to download this app after seeing plenty of promotion for it around the place. At first I thought it would be a very useful app for somebody with a lot of cards however when I tried to set up my account the trouble started . Firstly I couldn’t add my bank account and this took 24hrs to resolve until the error screen had disappeared and then after that when I though it was all sorted BOOM! Another error saying I want eligible to sign up. Ridiculous! And for an app so full of errors surely one might think that the customer service may of been decent wrong again it’s nothing short of pathetic . Crazy long wait times between messages I’m talking up to 4 hours with completely and utterly useless advice . The people at this company should hang their heads in shame because this service that they are providing is terrible . For your own sake steer well clear of this app

Developer Response ,

Hi there, I'm sorry to hear you've been having issues with your app, I can assure you our support team will always try to resolve any issue our customers encounter, we are currently receiving a higher number of messages per day so our response time is a little slower than it usually is but if you would like to contact our team at support@curve.app we'd love to try and resolve this for you?

Bad customer service, using metal card but cannot use the card

I’ve using curve since 2018, as I like it I upgrade it to metal card so I can have extra spending limit and services, and even buy their stock.

But after one month I use the metal card I can’t use it anymore because my card is at the max limit, but every time I open my spending limit with apps it always goes through help page.

I tried to settle it with the agent by email and help, at the first they ask my ID and proof of address which I already upload and send via email, but they responses is so slow, like months, this problem occurred on September and until this month January it’s still haven’t changed.

Every email from them are from different person who asking the same questions either ID or proof of address which I already provided. One of my friends having the same problem and he send the same documents I’ve send and it all done in days, what is wrong with you curve?

And what’s worst? I pay for this card every months but I can’t use it at all. I know this company are real but this services is a BS, I feel like they scam me.

If you read this Curve, please I just want my money back , I used to like you but not anymore due to bad customer services, even for a paid user (metal card).

Developer Response ,

Hey there Ariq, we regret any inconveniences you've faced while using Curve and appreciate your honest feedback, we can assure you that this is not a scam. We value you as our long term customer and can assure you that the support are concerned and would like to have you verified as soon as possible.

Our team is experiencing high volumes of requests but are using a new system to tackle this.

We understand that delays can cause frustration and note that our verification tool is sensitive as a security measure. Once you're fully verified you'll be able to spend successfully with Curve in no time!

Our social media team can be reached on Facebook or @AskCurve on Twitter via sending a DM with your email address, they'll be able to urgently follow up your open queries via support. We are sure that if you note about your inability to use your subscription, they'll factor this in and they'll create a positive experience for you. We'd love to have you continue your financial journey with Curve.