Energia Energy Online 17+

Please add notification/reminder about meter readings. It’s really annoying that I can’t provide them at the date I want.

It mostly works but it’s not a nice app in terms of the experience of using it by any stretch. Basically it’s the website but made more awkward by being shoved into an app, cookie notices and all.

Face ID for login is in theory one upgrade over the web, but practically speaking you have this on safari with saved passwords - speaking of which, it doesn’t auto populate your saved password on initial login the way the website does, so first login is actually more cumbersome than web. Subsequent FaceId logins are only the same at best, but sometimes it seems to forget you turned on FaceId too and you have to do a password login again.

Navigation is actually slower than on the web, as it throws up a spinner while loading pages, and I guess only hides it and lets you do anything when it thinks the page is fully loaded - the natural web loading experience is much more pleasant, and if not actually faster, certainly feels so.

At one point it displayed a 500 server error page and there was no way to navigate away or try again so I had to force quit the app.

I tried the app in response to it being mentioned in a bill notice email and came away being less satisfied as a customer than I was before I knew it existed.

The app feels thrown together by different teams that took turns guessing what the consumer might want. The marketing team was obviously in charge of putting this together as on each app open you are asked for your cookies preferences.
The navigation is very poor, not being able to go back to previous steps.
Also, once you use the app you need to force quit, as you get a blank screen on second open.
Just poor experience overall and does reflect how central is the consumer to the company.