Energia Energy Online 17+

Manage your account online

Energia Customer Solutions Limited

Designed for iPhone

    • Free

iPhone Screenshots

Description

The Energy Online App is exclusively for Energia Residential customers in Ireland. Our free app offers instant access to the new and improved online account, giving customers more control over their energy usage. Enjoy the benefits of being an Energia customer with the Energy Online App.
Here’s what you can do with the Energy Online App:
• Views all your bills easily on the go. You can also make advance payments towards your bill in just a few simple steps.
• Enjoy more control over your account. Update your email addresses, marketing preferences and other personal details.
• Stay on top of meter readings. Submit meter readings to avoid estimated bills and review your meter reading history.
• Monitor your energy usage and become more energy efficient. See how much energy you are using every month and compare against others in similar homes.
• Easily access Energia Extra Rewards for lots of discounts and offers on loved retail brands
• Browse our handy FAQ Help & Support centre where you can find answers to top queries and view helpful videos from our Care team.

What’s New

Version 1.0.4

Bugfixes and improvements.

Ratings and Reviews

3.5 out of 5
36 Ratings

36 Ratings

rgb2018 ,

Meter readings reminder notification is required

Please add notification/reminder about meter readings. It’s really annoying that I can’t provide them at the date I want.

cuckoo2000 ,

Not as good as the website

It mostly works but it’s not a nice app in terms of the experience of using it by any stretch. Basically it’s the website but made more awkward by being shoved into an app, cookie notices and all.

Face ID for login is in theory one upgrade over the web, but practically speaking you have this on safari with saved passwords - speaking of which, it doesn’t auto populate your saved password on initial login the way the website does, so first login is actually more cumbersome than web. Subsequent FaceId logins are only the same at best, but sometimes it seems to forget you turned on FaceId too and you have to do a password login again.

Navigation is actually slower than on the web, as it throws up a spinner while loading pages, and I guess only hides it and lets you do anything when it thinks the page is fully loaded - the natural web loading experience is much more pleasant, and if not actually faster, certainly feels so.

At one point it displayed a 500 server error page and there was no way to navigate away or try again so I had to force quit the app.

I tried the app in response to it being mentioned in a bill notice email and came away being less satisfied as a customer than I was before I knew it existed.

n00b_st0p ,

A subpar experience

The app feels thrown together by different teams that took turns guessing what the consumer might want. The marketing team was obviously in charge of putting this together as on each app open you are asked for your cookies preferences.
The navigation is very poor, not being able to go back to previous steps.
Also, once you use the app you need to force quit, as you get a blank screen on second open.
Just poor experience overall and does reflect how central is the consumer to the company.

App Privacy

The developer, Energia Customer Solutions Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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