At Freenow, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable black cabs, taxis and more, whenever and wherever you need them. Connect to opportunities, loved ones and new experiences with peace of mind.
Wherever life takes you, Freenow is your steadfast partner across 9 European countries.
WHAT YOU CAN DO WITH FREENOW:
Get a taxi you can trust: your journey starts with a tap, connecting you to professional, dependable drivers in well-maintained vehicles.
Flexible travel options: explore city life with black cabs, eScooters, eBikes, eMopeds, Carsharing or private hire vehicles (Ride).
Car Rental: need a car for longer? Rent one through the app.
EFFORTLESS PAYMENTS:
Forget the hassle of cash. Pay securely in seconds using your preferred method: card, Google Pay, Apple Pay or PayPal. Plus, keep an eye out for discounts and vouchers!
SMOOTH AIRPORT TRANSFERS:
Whether it’s an early flight or a late arrival, count on Freenow for reliable 24/7 airport transfers. We cover major local airports, including London (Heathrow, City, Gatwick, Stansted), as well as European airports like Dublin, Frankfurt, Madrid-Barajas, Barcelona El-Prat, Munich, Rome Fiumicino, Athens, Warsaw, Manchester, Düsseldorf, Vienna Schwechat, Milan Malpensa, Berlin and Malaga.
JOURNEYS MADE EASY:
Plan ahead: prebook your taxi up to 90 days in advance.
Seamless pickups: use our in-app chat to connect with your driver.
Stay connected: share your trip location with friends and family for peace of mind.
Personalise your experience: rate drivers and save your favourite addresses for even faster bookings.
TRAVEL FOR WORK? FREENOW FOR BUSINESS:
Simplify your business trips and expense reporting. Your employer might even offer a monthly Mobility Benefits Card for your travel. Talk to your company about us.
SPREAD THE FREENOW FEELING:
Invite your friends and they’ll get a voucher for their first ride. Once they’ve completed it, a voucher will land in your account too. Check the app for details.
Download Freenow today and get travel you can trust.
Freenow is now part of Lyft, a leader in transport. This exciting collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. With this partnership, we're building a global network to provide you with seamless travel options and exceptional service, whether you're at home or abroad.
Freenow is the London licensed PHV operator.
The driver arrived bang on time which was great and he was very friendly and polite. However the state of his taxi was terrible. To say it was filthy is an understatement. Stains on the seats, floor was filthy and the mats were covered in muck. A good valet is required. If the taxi driver vacuumed it even once every 2 days but judging by it it’s been a very long time since a vacuum cleaner or a soapy cloth was anywhere near it. It was so bad there were 2 midgety flies flying around. As we were heading to the airport we had no choice but to get in. Maybe if FREENOW did on the spot inspection from time to time without telling the drivers this unpleasant journey could have been avoided.
Developer Response
Hi Spain, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?
Please add option to block drivers
H. Buckets
I had a situation a little while ago where a driver was extremely rude/ableist towards me, and honestly slightly aggravated, I raised the issue with your support team, and they were very helpful, I thought that this driver would be blocked from my app due to his actions, I attempted to book a cab today and got the same driver which almost caused a panic attack, i honestly don’t think I’ll be able to use the app anymore knowing this driver could potentially pick me up, in general, 99.9% of the drivers and everything are brilliant, they’re lovely, but on this occasion, myself and 2 friends were being picked up from the equestrian centre that we have our horses at, which is known in my area, and the driver went off, I’m autistic and he was informed of that and everything, this was awhile back and as I said earlier, the support team were helpful and I put in a report, but in my opinion if reports are made like that, that particular driver should not be able to pick up the same passenger like I experienced earlier, I was lucky to have realised before I got into the taxi itself or before it even arrived, i cancelled it straight away, but I shouldn’t have to fear seeing this particular driver while just trying to get home
Developer Response
Hi Hayley, thanks for reaching out - we're sorry to hear that you encountered a problematic driver again. We are able to block drivers for safety reasons, and any driver blocks are reported to our regulator for further review, however drivers are also able to appeal blocks. We do not currently have a feature to allow passengers to block specific drivers, and we apologise for any inconvenience caused by this.
Ruined what used to be a good thing
Lingo mingo
The lag on this app is crazy. Not once in all times have used this app that it hasn’t had a long wait time and sometimes uncertainty as to whether or not I’ll even get a taxi. It has changed one of my most frequently used apps Halo, that actually made my life more convenient into an app that I only use when I have no other option. I actually dread clicking on this app because it is so unreliable in times when you may need it it most. Very disappointed with the change. Don’t get me wrong I’m all for change but I don’t like paying more for a worse service than I had before. Also I might add 2euro extra now per taxi. At least if there was some type of improvement you could justify an almost 25% increase or more on every trip but this is just a joke. Even with the €2 extra it’s still left up in the air whether or not you’ll get a taxi. I wouldn’t recommend. As soon as an alternative comes around I will be jumping ship unless they make a significant change and quickly.
Developer Response
Thanks for the feedback! We have almost the same supply of drivers in Ireland as Hailo at this stage so we are sorry to hear you couldn't get a cab! We would love to get more insights into your poor experience. Please can you email us at ireland.support@mytaxi.com so we can continue the conversation!
Feedback from a regular user
Ismaelpmarquez
So I’m a regular user spending €200 on average. And these are the things you should consider. -Removing the €5 fee.Totally unfair on us (the user) having to book a taxi because we are in a hurry to get somewhere. Suddenly a taxi man accepts the request while having a passenger on board and you’re stuck watching them drive away from you, it’s painful and totally unfair and not being able to cancel. Your policy says “if they are driving for more than 5mins then and you cancel the request then you are charged €5) but this is a lie. Book in a taxi and immediately cancel because of x reason, then you do have to pay €5. This brings me to my next suggestion. -A block button. There are some taxi drivers out there that you should pay close attention to and not in a good way. They are dishonest and painful to deal with. Please allow us to block these drivers -tipsAllow us to tip at the end of our journey some drivers out there do deserve a tip while others don’t. Having the automatic tip feature isn’t the best. -Only use favorites button/ feature. Again we are paying for a service. Let us choose the best experience by allowing us to choose our favorite or favorites drivers. So only our list of favorite drivers will be notified of our request. These are a few little things that can make a big difference on the user experience.
Keep your Freenow app updated for the smoothest rides yet.
Freenow remains the London licensed PHV operator.
We're always improving to make your journeys effortless and reliable.
What's new:
- Behind-the-scenes polish and fixes
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Version 13.35.0
The developer, Intelligent Apps GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
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Data Linked to You
The following data may be collected and linked to your identity:
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Information
Size
242.2 MB
Category
Travel
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
