At laya healthcare we are constantly trying to make things a little easier for our members and our recent app update allows you to manage your health insurance and healthcare needs all in the one place.

Simply take or upload a picture of your day to day medical expense receipts and submit them directly to our Claims Department for assessment through the Laya App.

We have also amalgamated our CareOnCall app so that members can contact Digital GP services including face to face video consultations with a GP, an online prescription service and access to home testing kits. Because this is an app you will want to keep using, we’ve enabled Touch & Face ID for speedy and secure login.

Features include

• Check your Cover
• Easily submit your day to day claims - 24 hours a day, 7 days a week.
• Have your claims paid directly to your bank account
• In-app claims notification
• Review claims previously submitted through the Laya App
• Access Member Details
• Update personal or payment details on your account.
• Book a GP Video Consultation
• Order a prescription
• Order a home testing kit
• Access Healthcoach, 24/7 Mental Wellbeing Support Programme and Physioline
• Use Touch/Face Id
• Use the same login details as your online Members Area login if you have already created an account

If you experience any difficulties with the app you can also submit your claims through this link:

Laya Healthcare - looking after you always

What’s New

Version 3.0.1

This update contains a minor performance improvement for accessing your claims.

Ratings and Reviews

3.0 out of 5
55 Ratings

55 Ratings

Slith ,

Face ID and family support

Face ID or Touch ID are a must that are missing and other apps easily support it so there really is no excuse.

Also, our policy is for a family and you can only use the app as the main policy holder, even if other members have rights to discuss the policy. If you are not the policy holder but want to submit claims you have to use the holder’s account. If you do this, the actual patient cannot see his/her own claims. Even on the web.

One star down for missing biometrics and another one for the other issue.

On the other hand, Laya is a very good health insurer, excellent customer support and range of plans. But this review is about the app.

CoderConsultants ,

Just a load of links back to their website

Sadly it is very disappointing having been with the competition at VHI which have a fully working app. Laya’s app appears to be just a load of links that take you to their website when you check cover or benefits. It does let you scan receipts like VHI do but it’s very poor in that you’re still taken to their website every time you check something on it. What is the point of an app that just is a link to their website? I like Laya however and their customer care far exceeds VHI who were extremely aggressive when I left to join Laya and I hope soon their apps will improve.

PioFenton ,

Not a one stop shop

The app is progress over other previous versions but it still has problems. For example, there are a range of functions that take you from the app to your browser where you have to login again. That makes no sense these days.
There is a big too with the digital GP services where you have to accept terms and conditions but when you do - nothing happens.

Developer Response ,

Hi, you should not need to login again. Can you contact our support team at
? They will help you resolve this problem

App Privacy

The developer, Laya Healthcare, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


21.3 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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