myPhonak 17+

Sonova AG

    • Free

iPhone Screenshots

Description

One app to personalize your hearing experience and track health data

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Naída™ (Lumity)
Phonak CROS™ (Lumity)
Phonak Audéo Fit™  (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.

What’s New

Version 6.7.0

New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements


Thank you for using myPhonak!

Ratings and Reviews

4.2 out of 5
309 Ratings

309 Ratings

Cranagher ,

Unreliable

Every time I access the app it cannot connect to my hearing aids unless I delete the app and restart the whole pairing process all over again. 10 minutes later if I try to connect I again need to restart the pairing process. Very frustrating!

Developer Response ,

We apologize for the inconvenience caused and would recommend you to follow the reset steps given in the below link.
https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-iPhone?language=en_US

For further support, please contact us at: https://product-support.phonak.com/s/contactsupport
Regards, Sonova Apps Team.

EyeVore Broune ,

Please Improve Poor Design

Im 94 years old and I am upgrading to these phonak hearing aids. Yes, they are wonderful, a massive improvement over my old ReSound aids but your app is a nightmare.
I have big thumbs and I am hitting many wrong buttons. For the first time ever I am wishing I could choose a ‘simple layout’ option with just a volume slider.
As just one example (of so many) every time I open the app, my thumb hits the PROFILE button and I panic in confusion.
Please, no excuses, just fix this app and make it useable. You are on Version 6 now! This app should have been perfect by V.3
I don’t have many years left and I certainly don’t want to waste them trying to use your badly designed app.
Thank you.

Developer Response ,

We apologize for the inconvenience caused and we'll pass your remarks on to our development team. For any help and support, please contact us at: https://product-support.phonak.com/s/contactsupport
Regards, Sonova Apps Team.

Johnphilo ,

Super

They are expensive but worth it could be a little less complicated on line doses not working had to go back to support company to get help which is 2 hours of driving one way so you may look at this

Developer Response ,

Thank you so much for taking the time to leave an excellent rating. We apologize for the inconvenience caused and would request to send details of what you’re experiencing to our customer support at: apps@sonova.com
We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team.

App Privacy

The developer, Sonova AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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