Parking Tag 4+

Great, really convenient app

I don’t do reviews but the crystal clear design and desire for excellence really stand out. constant So many apps are confusing or get stuck. With a simple, visual screen, it is a pleasure to use. And they constantly work to make it even better. Once the app defaulted to my car when parking my wife’s car, so I got a ticket. They cancelled the ticket and improved the interface so it would never recur. If Steve Jobs did parking apps, this would be it.

Developer Response ,

Hi, thank you for your feedback!

Recent app/db change causes default car to change

I’ve been using this app for parking for years. Recently the app started choosing an old car reg instead of my current one and I got clamped as a result because the parking ticket was invalid. I have a couple of years of transaction history to show my default vehicle is my new one. When I tried to query this with parking tag they said nothing had changed on their end and my default car was set to my old car despite my transaction history showing I have been parking the new car as default for years now. Highlighting here to hopefully help others to avoid getting caught out. Parking tag offered no apology or reason why my default car changed recently despite my assertion it had. Dublin City Council confirmed to me others have reported the issue.

Developer Response ,

Hi, I am sorry to hear you have been clamped. Customers are responsible to add and remove vehicles to their account accordingly. On the app, if you swipe left on vehicles, it will give the option to choose a different car. You are not required to add a default vehicle. You can still appeal this with the DSPS. You would have to provide proof of parking, under the incorrect reg. If you require any assistance or have any further questions, please get in touch.

Strange payment terms

So I was using the app for the first time in a while, so I needed to add and authorise a new card. Paid for my parking, €1.60, and noticed €20 came from my account. Support told me that in their terms and conditions, I would have set an auto top-up amount, five years ago, when I created the account.

It would probably be nice to remind customers this fact when they’re adding a new payment card, or at least have a notification in the app that the money is coming out.

For occasional use, don’t create an account, either pay by text linked to your phone credit or use the once off method. The payment terms for app accounts are slightly gangster.