The PTSB app is a secure, fast and easy way to bank on the go. It offers a great range of features to make accessing your money and controlling your finances effortless, giving you the time and peace of mind to get on with your life!
If you’re a PTSB customer who’s registered for Open24 Online Banking you can enjoy:
Simple and easy access to your accounts:
• Use Quick Balance to check your balance instantly without logging in
• Log in quickly using your PAN (Personal Access Number) or TouchID / FaceID.
• Quickly access the most used features.
• Check your current and available account balances and other important information.
• Access your recent, pending and historical transactions.
• Apply for a Term Loan, Credit Card, or Overdraft.
Open a Savings or Deposit Account:
• View eStatements.
• Update Open24 desktop site password.
• Freeze your Visa Debit or Credit Card.
• Report your Visa Debit Card as lost/stolen and order replacement.
• Replace your damaged Visa Debit Card.
• View or unblock your Debit card PIN.
• Quickly add your Visa Debit Card to your Apple Wallet Directly.
• Block Gambling Transactions on your debit or credit card
Banking on the go:
• Instantly transfer between your accounts.
• Transfer to your existing payees, and on tablet devices you can now add new payees. Schedule payments to be made at a future date.
• Zippay: send and receive money using just a mobile number.
• Send Emergency Cash to an ATM: you or a friend can collect funds from any PTSB ATM – without the need for a bank card (charges apply).
• Make payments to existing bills and add new bills. Schedule bills to be paid at a future date.
• Set up a standing order.
• Transfer to your existing international SWIFT payees. These payees can only be set-up by visiting a PTSB branch.
• Manage payments i.e. view or edit details for existing payees, bill payments, standing orders, direct debits and future dated payments.
Accessing the app:
• To log in to the PTSB app you’ll need to be a PTSB customer who is registered for Open24 Online Banking. To register for Open24 call us now on 0818 50 24 24 or +353 1 212 4101.
• To access some features you’ll need to enter a security code which you’ll receive via SMS to your registered mobile phone number. The following country codes are excluded from this service +53 Cuba, +98 Iran, +964 Iraq, +95 Myanmar, +963 Syria, +249 Sudan, +850 North Korea. If you are not receiving your code, or to register or change your mobile number, call us now on 0818 50 24 24 or +353 1 212 4101.
Terms and conditions apply. Find out more at https://www.ptsb.ie/everyday-banking/ways-to-bank/mobile-and-app-banking/
Permanent TSB plc trading as PTSB and PTSB Asset Finance is regulated by the Central Bank of Ireland. Permanent TSB plc is a public limited company incorporated in Ireland. Registered number: 222332. Registered Office: 56-59 St. Stephen’s Green, Dublin 2, D02 H489, Ireland. Permanent TSB plc is tied to Irish Life Assurance plc for life and pensions products. Irish Life Assurance plc is regulated by the Central Bank of Ireland.
I used to love the app, it was very smooth. The UX is so bad now, and with the introduction of having to register a device and push notifications, it’s an extremely difficult process and I’d say my 77 yr old dad hasn’t a hope. I just spent 40 minutes trying to set up a new payee going between a laptop and my phone - it doesn’t tell you the push notifications will happen on an app on the phone even though I was doing the transfer through the laptop 🤯 ( You cannot set up new payee on the app. ) It’s completely inflexible. I’m really considering leaving TSB. I really liked them but now they make it so difficult to do the simplest of money transfer. This is why Revolut and others like them are getting ahead- they make it easy for the user to do banking. Please consider changing the user experience, it’s a nightmare right now.
Developer Response
We sincerely apologise for the troubles you've had with the app and open24. If the issue persists can you reach out to us directly at appdev@permanenttsb.ie, kindly include your open24 and any errors message you are getting, and we will investigate immediately. Kind Regards, the Digital Development team.
Banking infrastructure 20 years behind mainland Europe
NickerPL
So TSB released the "quick balance check" feature some 4 months ago and of course they advertised it as if it was the second coming of Jesus. An extremely basic feature by the way, quite laughable when compared to what other European bank apps allow these days (my personal point of comparison is Poland where the amount of features in banking apps is staggering). Anyway, after the feature’s rollout some 4 months ago it had NEVER worked; it just permanently says quick balance check is currently unavailable whenever you tap it (iphone 17 Pro btw, so not some archaic phone we’re talking about).It’s really inexcusable to charge customers through the nose for services, have the marketing materials constantly promise about how they’re "making everyday banking better" while in reality they’re unable to successfully roll out as basic of a feature as quick balance check.
App access
Djkinsella
Oct 8th 2024 This app updating is becoming a right pain Just been informed that for security reasons and easier to use updates this has to v e done So yet again I’m stranded abroad with no access to my on line account as reset /reloading of open /4 can only be done via laptop / desktop How many mini security updates are required As I was on hold twice earlier awaiting an agent and had to give them then 5 different form a of id / passwords / phone number password sent to mobile AND my open 24 number I’m wondering if banking here is worth it Everything automated and ages to speak to a human Not satisfied with this at all Apology from agent but they just mouthing the usual
Open24 app on iphone
Sweetpea0902
Trying to access my account on app through my iPhone since last night, keep getting “unexpected error has occurred please return to home page and log in again” I’m still trying. My son has no problem getting into his. I spoke with someone this morning and eventually had to change my password and that definitely not as simple as made out to be. I eventually managed and logged on through my laptop and my iPad but still can’t get through on iPhone. I tried turning off phone and on again but no good, deleted from home page and nothing, now I can’t even get app back to homepage. I went to twitter chat and they said there’s a problem and technical people trying to sort it out 🙄🤦♀️ when… do much for technology. Why update when so much hassle, leave well alone. Never had problems all the years until ye started”updating “ so much for technology. Sort it out
Make way for Zippay – in this update you’ll find a new way to send and receive money using just a mobile number. You’ll find Zippay in the “Transfer” section of your PTSB app.
Version 12.10
The developer, permanent tsb, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
permanent tsb group holdings p.l.c. has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
