Zendesk Chat 4+
Chat with customers
Zendesk
Designed for iPad
-
- Free
Screenshots
Description
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
What’s New
Version 1.17.0
Minor fixes and performance improvements.
Ratings and Reviews
Pretty good
The app used to be pretty useless, but now that they've added push notifications at last, it does all you'd expect.
Does not open
When try to log in next screen is a timer saying loading chats.... and it just hangs there constantly so it’s useless.
Developer Response ,
This issue has been resolved and an updated version (1.15.0) has been published on the App Store. If you have any other problems with loading chats, please send an email to mobile.chat@zendesk.com so we can investigate it further.
Not Very Responsive
I find that the chat and notifications can be very unresponsive on iOS.
Developer Response ,
Hi, we're sorry you're experiencing problems. Can you visit zendesk.com and chat with one of our agents or use the in app feedback feature of the app to share some more information about what you're experiencing and we'll investigate further for you. Thanks.
App Privacy
The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
-
Zendesk, Inc. has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
- Address
- 410 Townsend Street Suite 350 San Francisco California 94107 United States
- Phone Number
- +353 879884969
- mobile@zendesk.com
- Size
- 57.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2018 Zendesk Inc.
- Price
- Free