I purchased a digital book My visa was charged, I received a receipt in the Email with purchase order summary and all… But the book doesn’t display on my app in the list of purchased books. So I cannot read it!! There is no way to call them. Only to write a message to customer support via their site. I wrote more than 5 times in the last 4 weeks. after a month support finally replied that now they understand the problem. They even were nice and compensated me with a free 2 books of my choice. After 40 days the book finally arrived at my app 🥳. Only 3 stars Because of: 1. Book got lost and still not tied to my account. (Yes as it appears a digital book also can get lost) 2. Bad support. Had to write 10 times. I was begging for a representative to call me on the phone. That still hasn’t happened. 3. New app takes 25 seconds to load on my iphone and more than a minute to load on my eInk onyx boox tablet. Why do we need this animation simulation at the beginning?4. Cannot read vertically and split to 2 columns as I use to read in Evrit and Libby apps. Hope they will get improve…

It says that my email is linked to a different phone number which is incorrect and doesn’t offer any option to sell it except context custom support for which it didn’t even provide a chat, an email or phone number

OTP doesn’t always work, after each update you must login and all of your settings like background settings, font, text size etc come back to default. Sometimes it even doesn’t remember on what page I ended

The app crashes all the time, it is way too slow compared to how it was and you didn’t retain any of the old data so all my books are showing as unread and it is hell to sort them out!