תן ביס 4+

Eta very confusing

- Eta of the delivery is confusing, sometimes the map shows me that the delivery didn’t leave, while it’s already at the door and vice versa.

- “Chat with the representative” functionality, keeps closing, when you are in a waiting line, unless you spam the screen, which is frustrating. (Though the rep him/herself was fast and competent.)

- Twice the food arrived completely spilled. Refunds are rather stingy.

Wrost app EVER!

First off let’s talk about the app it self, no matter what’s my location it doesn’t show even at least ONE restaurant even if I’m next to a popular restaurant like McDonalds of Pizza Hut or other!

Second my friend and I ordered from them once sushi from a restaurant that only takes 10 minutes to drive to her house from there and we never got it and they didn’t even refund her (cause we paid by her account that’s connected to her credit card...)

Developer Response ,

שלום , צר לנו לשמוע על כך, נשמח באם תשלח לנו את פירוט הבעיה וטלפון נייד למייל- service@10bis.co.il ונשמח ליצור עימך קשר

Customer service inexistente

We are waiting for more than 2 hours. We tried the chat, no answer. We tried calling. After 15 minutes of waiting they put me on hold for another 15 minutes. Finally when they replied, they asked me all the details, told me they were checking and put me on hold again. While I was on hold they hung up on me and never called me back.
Still waiting for the refund and the food.

Developer Response ,

שלום , צר לנו לשמוע על כך, נשמח באם תשלח לנו את פירוט הבעיה וטלפון נייד למייל- service@10bis.co.il ונשמח ליצור עימך קשר