Bird — Ride Electric 4+

Mike

The idea is great but either there’s never a scooter available around me or the one that is shown on the map is no where to be found (maybe it’s in someone’s house to be used by him in later time ? Just assuming) to conclude unfortunately the app and scooters are not reliable to be available for use when I need them therefore I am not even goin to try (again) soon ... hope to see improvements in the future

Very unreliable app and service

Very unreliable app and service - you can't rely on a Bird scooter to catch a train on time - because you never know when it's going to suddenly stop.

I shared this with the Bird team using their feedback system, but this never got a serious response: Sometimes, immediately after unlocking the scooter, the app displays that the scooter is unlocked, but the scooter won't accelerate. You have to lock and unlock again using the app to start the ride. Sometimes after unlocking the scooter and starting the ride - the scooter suddenly goes into a power "cut-off", and the scooter stops accelerating. To solve this, sometimes you have to slow down to 0 (zero) km/h, wait for few seconds and then continue the ride. Sometimes, you need to slow down to zero km/h and then lock and unlock the scooter to continue the ride. Sometimes - stopping, locking, and unlocking wouldn't help and you just drag the scooter to a parking area and leave it there. This is obviously not a scooter physical damage issue, but a connectivity problem, and this is really frustrating - making the Bird app very very unreliable.

The Bird team always send a "refund" for the ride after sharing this, never understanding the real problem. They take up a place for other more reliable scooters in my city, and this is frustrating that they "spam" the city with very unreliable service. EITHER IMPROVE OR QUIT!

Developer Response ,

We're disappointed that you had a poor experience and would love another chance to bring you joy. Please reach out to us via Help in the Bird app or at hello@bird.co to provide us with more information about your experience. Thank you in advance for your time!

DONT USE - Vehicles are Ok, app and service is horrible

TL;DR - don’t use bird if there’s another option in your area.

I ride birds every day, generally twice a day, sometimes three times a day. Super convenient. The vehicles for the most part work well - but the app and the customer service are downright ATROCIOUS.
In the past three days I’ve spent more than ten minutes trying to lock a vehicle at the end of my rides (all of that time I am charged for) even though I AM in a parking zone. I’ve been late to meetings, appointments, etc and super frustrated running around trying to get a basic function to work.
The first time I thought it was my phone but nope - my gps was on spot, and turns out it’s been happening to lots of other users too.

On top of that, even though I am a “platinum member” with “platinum rewards” - which is supposed to give me better support - my open questions to support are just marked as solved and never responded to. Nor am I refunded for the time spent trying to get the app to let me end my ride.

The connectivity issues are one thing, but the app also crashes every time you try to upload a file or send a screenshot (not that anyone reads those tickets anyways).

I’m leaving bird to use competitors vehicles whenever possible and urge you to do the same if you have other options.
Not worth the headache.

Developer Response ,

Hi Rae,

We're disappointed that you had a poor experience and would love another chance to bring you joy. Please reach out to us via Help in the Bird app or at hello@bird.co to provide us with more information about your experience. Thank you in advance for your time!