LightInTheBox 12‏+

Customer service

I ordered 6 items & I had to send 5 back because of sizing …… the customer service was extremely helpful & suggested I had the reward system, where I keep the items ( I have friends who will love the items that are too small for me ) ….. I was credited for the amount of my order 100% & re ordered items in bigger sizes …… very pleased with the customer service & would recommend this site …… Thanks Light in the box !!!!! ♥️♥️♥️

Perfect shopping experience

Just made my 3rd order and I am absolutely obsessed with this app. It is so easy to find unique styles, select the right size and get it to ship. I received both past orders well packed and on time

No way to actually contact customer support

I just made my first order (what a mistake) and only afterwards went over the reviews realizing that I most probably won’t ever get the items, since most of the folks complain of never receiving their orders, or alternatively receiving after a very long time. My attempts to find any kind of way to contact a representative or file a query completely failed - the whole help page is a bunch of FAQs which are completely useless for someone who wants to get reassurance that their order will be handled. I don’t recommend buying here, I even canceled the card I made a purchase with. I wonder how apple store approves such apps?!

תשובת המפתח ,

Hello
Thanks for leaving a comment on our page. With much regret, we learn about your reluctance facing this first purchase. Rest assured our company has been selling goods online for over 15 years, are listed in NYSE with several million satisfied customer worldwide! We can be reached from within the account, click on the 'help center icon', submit a support ticket from there. First, you will receive a confirmation, and we will get back to you in the next 24h. Sadly, the reviews are not always reflecting the consistency we have been providing.