Initially I was of the view that Airtel is the best connection out there but only when I got it for myself, I realised that it was not working as expected. The engineers would never come at the appointed time. When I call at the number provided, the engineer would say that I am not the one assigned for your case and someone else will visit. And that someone else will not visit for a week or two. When we try to get the connection removed, someone from retention team calls and gives offers to retain the customer. But all that is of no use because your foundational issue is never resolved, I.e a proper Internet connection. Sometimes an automatic ticket gets created in the account when there is a common issue going on around and it keeps sitting in the queue for many days and doesn’t allow to create a new request which in turn leads to not using the internet for many many days. Then the tickets gets closed without a resolution after several days and then we need to create a new request. It’s a vicious and never ending cycle. I have hardly used Airtel internet this year but duly paid all my bills in timely manner. And retention team just gives an offer of some Rs 400 off which doesn’t justify no connection for half of the year. My only request to Airtel is that please live up to your promises and brand name. Even the local Broadbrand services with no branding at all is giving better service then why would someone go for a brand name. Customers only need a good connectivity and consistent service.

Being a 12 years old platinum customer I don’t expect this from airtel. I have lodged complaints I don’t know how many times, every time I receive a miss call and when try to call back it says it’s an automated number and they can’t answer, they’ll get back to me and after this happens a couple of times I receive a msg stating your ticket has been closed. I am facing the network issue on calls since ever and now on top of that my internet data stopped working which i rarely use to pay at retail outlets despite of being paying a good amount and having a postpaid connection with how much data i can’t imagine as I use it rarely and airtel claims to carry it forward. I almost stay at home all the time and use my wifi which is not yours thankfully still not able to use my so called plenty of data which airtel claims to provide me but just to show numbers in GB as if doesn’t works at all. I am very disappointed and an unsatisfied customer of airtel who is tired of coping up you guys. This time if my complaint goes closed without interacting to me, I am done with airtel with all my family members and friends who are using airtel. You know what I am not much of a complaint person I always simply choose to switch if a service provider in any field is incapable of providing a service I am paying for still I have never left airtel considering you guys use to provide good customer service at a point of time but now I can’t bear it anymore.Thank you

Initially I was of the view that Airtel is the best connection out there but only when I got it for myself, I realised that it was not working as expected. The engineers would never come at the appointed time. When I call at the number provided, the engineer would say that I am not the one assigned for your case and someone else will visit. And that someone else will not visit for a week or two. When we try to get the connection removed, someone from retention team calls and gives offers to retain the customer. But all that is of no use because your foundational issue is never resolved, l.e a proper Internet connection. Sometimes an automatic ticket gets created in the account when there is a common issue going on around and it keeps sitting in the queue for many days and doesn't allow to create a new request which in turn leads to not using the internet for many many days. Then the tickets gets closed without a resolution after several days and then we need to create a new request. It's a vicious and never ending cycle. I have hardly used Airtel internet this year but duly paid all my bills in timely manner. And retention team just gives an offer of some Rs 400 off which doesn't justify no connection for half of the year. My only request to Airtel is that please live up to your promises and brand name. Even the local Broadbrand services with no branding at all is giving better service then why would someone go for a brand name. Customers only need a good connectivity and consistent service.

I have an Airtel Black subscription at my place. From the moment I have subscribed to their wifi services, it has been a total disaster. Every week the wifi is out of service for at-least 3-4 days and you don’t have any support from their team. The time to resolve a complaint is 24 hours according to their privacy, but on actual ground report this never happens. Their service or technical team does the work according to their time. Usually they take minimum 4 days to resolve the complaint. I mean how can someone be this unprofessional. My neighbours also have the same model installed at their homes, but not everyone has or knows the options to reach out to them. I mean an old couple or an older person doesn’t know how to reach out if they are facing a issue and just sits back and wait for them to solve it. I have raised a complaint two days back, not even once a technician has come to my place to check what the problem is, now they have moved the resolution timing two days ahead as tomorrow is sunday. Nearly 50-60 customers alone in my area are facing the same issue. Their customer care agent says that your problem will be resolved by tomorrow or EOD, but when we ask them the next time they will say the same thing again, when you will say that last time you said the same thing how come this time it will be resolved and ask for surety they will say we can’t do anything. I mean that is how they treat a customer. I tried reaching to the highest level in their management through customer care but not even one person was able to provide me the solution.