Barbeque-Nation 12+

Best !

Basically the Barbecue Nation experience is the best and the app is even better. Smooth running, no glitches, well maintained and updated. Reserving a table is so easy using this app and even the offer and coupon codes are available which are so easy to apply. I even had to cancel a reservation and it was absolutely hassle free and my reservation was easily changed to the next day. I highly recommend it for the best Barbecue nation experience ! 👍

Developer Response ,

It is delightful to hear such positive words and it’s always a pleasure to serve our Guests.

Worst app and customer service

I registered for the first time, selected foods and used PhonePe for payment, the amount got deducted but the order not placed, I kept calling customer service and they said they will help asap (I will get necessary help within 5 mins 10 mins etc), but no one called me or responded to the email I sent (screenshot of amount deducted from my bank account which they asked me to send). I thought it could be PhonePe issue as well and I again placed order using icici bank credit card, again the same story of amount deducted but order not placed. I have called the customer service 12 times today and got no help. They didn’t even bother to callback and ask what exactly happened. The order amount was 548. I paid 548*2. As it was urgent finally I had to order via Swiggy which costed me 806 rupees (without any offers/coupons). Please pay me back 1354 rs back. For the frustration caused, I no longer going to consider/recommend Barbeque nation as this is how they treat their customers,

Unable to book any delivery/takeaway

Well until now my experience has both been fine in and delivery with Barbeque nation and nothing beats the dining experience since I found the delivery to be absolutely average especially if orders through a third party app so this time I decided to order delivery through its own app and frankly the experience was pathetic since it not only doesn’t deliver to my location in Mohali but doesn't even book the takeaway even though showing both options!!

I thought maybe it was a hour into closing because of night curfew that could be the reason but it wasn’t booking delivery/ takeaway even for the next day! My question is- why provide the option or even show the outlet on app if you can’t book either of the service in first place? It only adds up the user’s frustration and wastes the time!! Do better in future. Disappointed to say the least.

Location sector 59/ Phase 5 Mohali Punjab

Developer Response ,

Please accept our sincere apologies. Can you please update the order details here or contact us at appfeedback@barbequenation.com so that we can have a look into this right away?